# \#faq-ios

**URL:** https://devforum.zoom.us/tag/faq-ios/1.md

[Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md)

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## [Change Intend to Publish:YES to Intend to Publish:No](https://devforum.zoom.us/t/change-intend-to-publish-yes-to-intend-to-publish-no/68685)

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**Author:** [@pc23pankaj](https://devforum.zoom.us/u/pc23pankaj)\
**Replies:** 26\
**Last updated:** [November 13, 2024, 5:52pm UTC](https://devforum.zoom.us/t/change-intend-to-publish-yes-to-intend-to-publish-no/68685 "2024-11-13T17:52:49Z")

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Hi Team, As I have created the app but by-mistake, I have selected Intend to Publish:Yes. Now I am unable to change the status to No or either unable to delete the created app. kindly guide me with that. And I don’t to …

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## [Audio issue on iOS Devices](https://devforum.zoom.us/t/audio-issue-on-ios-devices/102329)

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**Author:** [@vignesh.ramalingam](https://devforum.zoom.us/u/vignesh.ramalingam)\
**Replies:** 4\
**Last updated:** [January 25, 2024, 11:10am UTC](https://devforum.zoom.us/t/audio-issue-on-ios-devices/102329 "2024-01-25T11:10:32Z")

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Audio Detection Problem: Users are reporting that the Zoom Web Video SDK is not detecting audio during virtual survey sessions on iOS devices. This is hindering effective communication during survey interviews. zoomClie…

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## [Call to a phone number using zoom sdk on iOS](https://devforum.zoom.us/t/call-to-a-phone-number-using-zoom-sdk-on-ios/100359)

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**Author:** [@vikassharma.re](https://devforum.zoom.us/u/vikassharma.re)\
**Replies:** 3\
**Last updated:** [December 29, 2023, 2:10pm UTC](https://devforum.zoom.us/t/call-to-a-phone-number-using-zoom-sdk-on-ios/100359 "2023-12-29T14:10:44Z")

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I am trying to implement the Zoom SDK in one of my iOS Applications. I want to implement a feature where users can call any phone number from within the app using Zoom SDK. I am not able to find such documentation for iO…

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## [problems with the JWT on iOS](https://devforum.zoom.us/t/problems-with-the-jwt-on-ios/98353)

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**Author:** [@antonio.alvarez](https://devforum.zoom.us/u/antonio.alvarez)\
**Replies:** 1\
**Last updated:** [November 20, 2023, 8:11pm UTC](https://devforum.zoom.us/t/problems-with-the-jwt-on-ios/98353 "2023-11-20T20:11:07Z")

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Hello good, I have implemented the Zoom SDK in my app in Swift and I have the following problem: It asks me to add the JWT, but Zoom won’t let me generate a JWT since it is deprecated, how can I do it currently?

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## [Memory leak when using PreProcessRawData](https://devforum.zoom.us/t/memory-leak-when-using-preprocessrawdata/79810)

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**Author:** [@tienpx](https://devforum.zoom.us/u/tienpx)\
**Replies:** 1\
**Last updated:** [December 7, 2022, 2:37am UTC](https://devforum.zoom.us/t/memory-leak-when-using-preprocessrawdata/79810 "2022-12-07T02:37:46Z")

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Description When I’m using onPreProcessRawData, I am doing an animation effect but there is a memory leak when using it which leads to app crash. I’m using iOS example app. Which Web Video SDK version? 1.5.3 Video SD…

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## [Looking to build a Telehealth app and use a reliable partner for the video conferencing](https://devforum.zoom.us/t/looking-to-build-a-telehealth-app-and-use-a-reliable-partner-for-the-video-conferencing/96238)

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**Author:** [@FireFish](https://devforum.zoom.us/u/FireFish)\
**Replies:** 0\
**Last updated:** [October 4, 2023, 4:19pm UTC](https://devforum.zoom.us/t/looking-to-build-a-telehealth-app-and-use-a-reliable-partner-for-the-video-conferencing/96238 "2023-10-04T16:19:18Z")

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FOOD FOR THOUGHT: Why was Vidya so unsuccessful with this model? How HIPAA certified is Zoom’s infrastructure and data centers? Where are the BAAs needed? What is the full healthcare retention policy?

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## [Sending Supplementary Data to the Call Recipients](https://devforum.zoom.us/t/sending-supplementary-data-to-the-call-recipients/95143)

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**Author:** [@alisa\_martirosyan](https://devforum.zoom.us/u/alisa_martirosyan)\
**Replies:** 0\
**Last updated:** [September 14, 2023, 8:17pm UTC](https://devforum.zoom.us/t/sending-supplementary-data-to-the-call-recipients/95143 "2023-09-14T20:17:49Z")

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Hey! Is it possible to utilize the Zoom SDK in our iOS application and transmit additional information between users during a video call? For example, we currently employ the Zoom SDK to establish connections with the c…

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## [Meeting SDK Upgrade Issue](https://devforum.zoom.us/t/meeting-sdk-upgrade-issue/90596)

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**Author:** [@nausher](https://devforum.zoom.us/u/nausher)\
**Replies:** 19\
**Last updated:** [June 25, 2023, 9:04am UTC](https://devforum.zoom.us/t/meeting-sdk-upgrade-issue/90596 "2023-06-25T09:04:14Z")

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Facing issue on up-gradation of Meeting SDK to v5.14.11.8690 “Value of type ‘MobileRTCAuthService’ has no member ‘clientKey’ and Value of type ‘MobileRTCAuthService’ has no member ‘clientSecret’”

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## [Unable to Start/Join Meetings from Specific Devices](https://devforum.zoom.us/t/unable-to-start-join-meetings-from-specific-devices/88336)

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**Author:** [@mchaisson](https://devforum.zoom.us/u/mchaisson)\
**Replies:** 3\
**Last updated:** [May 23, 2023, 1:36pm UTC](https://devforum.zoom.us/t/unable-to-start-join-meetings-from-specific-devices/88336 "2023-05-23T13:36:37Z")

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We’re currently in the process of upgrading JWT to OAuth in one of our internal iOS apps. We’ve gotten through the upgrade with no issue in our development environment and are currently working on staging. At the moment,…

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## [iOS meeting SDK not support](https://devforum.zoom.us/t/ios-meeting-sdk-not-support/88770)

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**Author:** [@pawanelitemindz.co](https://devforum.zoom.us/u/pawanelitemindz.co)\
**Replies:** 0\
**Last updated:** [May 22, 2023, 5:57am UTC](https://devforum.zoom.us/t/ios-meeting-sdk-not-support/88770 "2023-05-22T05:57:17Z")

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I have updated the zoom SDK version to latest one, but after the update while joining meetings app is getting crashed and getting the following error. \[ZPAlertViewMgr showAutoRegisterWebinarAlert\]: unrecognized selector…

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## [Our application in both side (iOS and Android) live now, and unfortunately the app was unable to join the meeting. in addition, we have the SDK in both side in mobile. it was working totally fine, but for now we can't join](https://devforum.zoom.us/t/our-application-in-both-side-ios-and-android-live-now-and-unfortunately-the-app-was-unable-to-join-the-meeting-in-addition-we-have-the-sdk-in-both-side-in-mobile-it-was-working-totally-fine-but-for-now-we-cant-join/86529)

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**Author:** [@hquaemaxima](https://devforum.zoom.us/u/hquaemaxima)\
**Replies:** 7\
**Last updated:** [April 19, 2023, 2:55pm UTC](https://devforum.zoom.us/t/our-application-in-both-side-ios-and-android-live-now-and-unfortunately-the-app-was-unable-to-join-the-meeting-in-addition-we-have-the-sdk-in-both-side-in-mobile-it-was-working-totally-fine-but-for-now-we-cant-join/86529 "2023-04-19T14:55:20Z")

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our application in both side (iOS and Android) live now, and unfortunately the app was unable to join the meeting. in addition, we have the SDK in both side in mobile. it was working totally fine, but for now we can’t j…

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## [More Option not clickable (v5.2.42037.1112)](https://devforum.zoom.us/t/more-option-not-clickable-v5-2-42037-1112/86887)

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**Author:** [@rohit.tiwari1](https://devforum.zoom.us/u/rohit.tiwari1)\
**Replies:** 0\
**Last updated:** [April 18, 2023, 7:22am UTC](https://devforum.zoom.us/t/more-option-not-clickable-v5-2-42037-1112/86887 "2023-04-18T07:22:57Z")

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The More button is not clickable with this version and not able to find any older version to check with. After integrating the sample app into our code, we found the More button was not working anyhow and couldn’t find …

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## ["Screen" share option missing in iOS app](https://devforum.zoom.us/t/screen-share-option-missing-in-ios-app/85276)

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**Author:** [@vinoth](https://devforum.zoom.us/u/vinoth)\
**Replies:** 0\
**Last updated:** [March 24, 2023, 6:32am UTC](https://devforum.zoom.us/t/screen-share-option-missing-in-ios-app/85276 "2023-03-24T06:32:21Z")

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I integrated the latest iOS SDK to my iOS app. If I click “Share” button, I see only two options 1.“Photos” 2. “Web URL”. I can share the screen only via Control center Broadcast button. How to share the screen within …

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## [Zoom meeting sdk for iOS set language](https://devforum.zoom.us/t/zoom-meeting-sdk-for-ios-set-language/84888)

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**Author:** [@gyzhouquan](https://devforum.zoom.us/u/gyzhouquan)\
**Replies:** 2\
**Last updated:** [March 20, 2023, 1:55am UTC](https://devforum.zoom.us/t/zoom-meeting-sdk-for-ios-set-language/84888 "2023-03-20T01:55:15Z")

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Hello, we are trying to access the Meeting SDK for iOS. We hope to be able to set the language and switch the language during the meeting, just like the web sdk. What interfaces or methods do I need to call to implement …

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## [Need Help with a Site!](https://devforum.zoom.us/t/need-help-with-a-site/71698)

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**Author:** [@LiamSmith](https://devforum.zoom.us/u/LiamSmith)\
**Replies:** 1\
**Last updated:** [December 23, 2022, 1:58pm UTC](https://devforum.zoom.us/t/need-help-with-a-site/71698 "2022-12-23T13:58:03Z")

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Hey Guys! I need help with a certain page of a site I am working on, The site itself is regarding land and property and I just want an opinion from you guys the sites name is Circlemaketing. Pk, its main origin is in re…

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## [Enable to join webinar](https://devforum.zoom.us/t/enable-to-join-webinar/80506)

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**Author:** [@vasusavaliya0000](https://devforum.zoom.us/u/vasusavaliya0000)\
**Replies:** 0\
**Last updated:** [December 19, 2022, 6:15pm UTC](https://devforum.zoom.us/t/enable-to-join-webinar/80506 "2022-12-19T18:15:45Z")

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I am tired to join webinar in custom UI but it is not working. Zoom meeting is working fine for the same code. can you please help me for solving this issue. guard let meetingService = MobileRTC.shared().getMeetingServ…

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## [Not able Authenticate Zoom SDK](https://devforum.zoom.us/t/not-able-authenticate-zoom-sdk/78658)

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**Author:** [@iguruzoom](https://devforum.zoom.us/u/iguruzoom)\
**Replies:** 0\
**Last updated:** [November 11, 2022, 7:32am UTC](https://devforum.zoom.us/t/not-able-authenticate-zoom-sdk/78658 "2022-11-11T07:32:03Z")

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2022-11-11 12:03:30.182632+0530 iGuru\[1588:420437\] \[logging-persist\] cannot open file at line 44580 of \[02c344acea\] 2022-11-11 12:03:30.182720+0530 iGuru\[1588:420437\] \[logging-persist\] os\_unix.c:44580: (0) open(/var/mob…

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## [Zoom SDK Clears WKWebView localStorage](https://devforum.zoom.us/t/zoom-sdk-clears-wkwebview-localstorage/79559)

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**Author:** [@mistermark](https://devforum.zoom.us/u/mistermark)\
**Replies:** 1\
**Last updated:** [December 2, 2022, 10:11am UTC](https://devforum.zoom.us/t/zoom-sdk-clears-wkwebview-localstorage/79559 "2022-12-02T10:11:05Z")

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Description I work on an app that utilizes WKWebView during Zoom meetings. The WKWebView localStorage is also utilized, so the client can present information on the web view based off of the data in the localStorage. Ev…

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## [iOS SDK deprecated protocol methods](https://devforum.zoom.us/t/ios-sdk-deprecated-protocol-methods/78773)

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**Author:** [@mistermark](https://devforum.zoom.us/u/mistermark)\
**Replies:** 0\
**Last updated:** [November 14, 2022, 6:34pm UTC](https://devforum.zoom.us/t/ios-sdk-deprecated-protocol-methods/78773 "2022-11-14T18:34:21Z")

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Description Protocols have deprecated methods, but the methods themselves are not set as optional, so they are causing warnings in every implementation of the protocols: MobileRTCUserServiceDelegate and MobileRTCShareSe…

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## [iOS SwiftUI + Scene Delegate SDK rendering issue](https://devforum.zoom.us/t/ios-swiftui-scene-delegate-sdk-rendering-issue/75577)

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**Author:** [@chaitanya.daphane](https://devforum.zoom.us/u/chaitanya.daphane)\
**Replies:** 1\
**Last updated:** [November 9, 2022, 2:57am UTC](https://devforum.zoom.us/t/ios-swiftui-scene-delegate-sdk-rendering-issue/75577 "2022-11-09T02:57:22Z")

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In Application, I have implemented SwiftUI LifeCycle \[App-delegate + SceneDelegate\]. In I click on join the meeting. It doesn’t move forward and ZOOM SDK UI doesn’t render. so not able to see any SDK- related interface…

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## [Expand button is not working on Iphone/ios chrome](https://devforum.zoom.us/t/expand-button-is-not-working-on-iphone-ios-chrome/77147)

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**Author:** [@daniyalbaig39](https://devforum.zoom.us/u/daniyalbaig39)\
**Replies:** 5\
**Last updated:** [October 14, 2022, 4:07pm UTC](https://devforum.zoom.us/t/expand-button-is-not-working-on-iphone-ios-chrome/77147 "2022-10-14T16:07:10Z")

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Hi, When zoom session opens in iphone/ios chrome browser and the user joins a meeting the Expand Button at top right side of the session window is not working, as a user needs to open the session window on the full scre…

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## [Tapping the More menu button in the Zoom meeting screen causes the app to crash](https://devforum.zoom.us/t/tapping-the-more-menu-button-in-the-zoom-meeting-screen-causes-the-app-to-crash/74239)

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**Author:** [@amararslan98](https://devforum.zoom.us/u/amararslan98)\
**Replies:** 1\
**Last updated:** [August 17, 2022, 7:27pm UTC](https://devforum.zoom.us/t/tapping-the-more-menu-button-in-the-zoom-meeting-screen-causes-the-app-to-crash/74239 "2022-08-17T19:27:15Z")

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Hi team, i am facing the issue in Zoom meeting SDK 5.11.3 and 5.11.2. when I install the app on my device using debug mode. zoom meeting SDK is working fine but whenever I install the ad-hock build on my device the app…

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## [Unable to use ZOOM SDK in my custom framework](https://devforum.zoom.us/t/unable-to-use-zoom-sdk-in-my-custom-framework/73886)

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**Author:** [@qazi](https://devforum.zoom.us/u/qazi)\
**Replies:** 1\
**Last updated:** [August 10, 2022, 2:09am UTC](https://devforum.zoom.us/t/unable-to-use-zoom-sdk-in-my-custom-framework/73886 "2022-08-10T02:09:16Z")

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Description Unable to use ZOOM SDK in my custom framework Which iOS Video SDK version? 1.3.0 To Reproduce(If applicable) Steps to reproduce the behavior: Integrate zoom framework in my framework project Make a bui…

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## [API sometimes work and sometimes timeout](https://devforum.zoom.us/t/api-sometimes-work-and-sometimes-timeout/73394)

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**Author:** [@jwang](https://devforum.zoom.us/u/jwang)\
**Replies:** 1\
**Last updated:** [August 3, 2022, 2:05am UTC](https://devforum.zoom.us/t/api-sometimes-work-and-sometimes-timeout/73394 "2022-08-03T02:05:26Z")

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Hi， When I get personal information through JWT token in the test server ，i can’t get the return value but i can get accessToken through “/oauth/token”. Strangely ，they are all good on the local server Servlet.ser…

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## [Need to Show Custom Meeting + Default Chat UI in a same View Controller parallel on a click](https://devforum.zoom.us/t/need-to-show-custom-meeting-default-chat-ui-in-a-same-view-controller-parallel-on-a-click/73144)

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**Author:** [@services1](https://devforum.zoom.us/u/services1)\
**Replies:** 0\
**Last updated:** [July 28, 2022, 9:39am UTC](https://devforum.zoom.us/t/need-to-show-custom-meeting-default-chat-ui-in-a-same-view-controller-parallel-on-a-click/73144 "2022-07-28T09:39:34Z")

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Hi Team, We have a requirement that need to develop custom meeting + default zoom chat UI in a same UI parallel side by side on a click. Like the attachment below. zoom-layout 1472×828 72.1 KB Will you kindly help me…

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## [Unable to see host video in webinar on zoom CustomUI](https://devforum.zoom.us/t/unable-to-see-host-video-in-webinar-on-zoom-customui/73142)

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**Author:** [@services1](https://devforum.zoom.us/u/services1)\
**Replies:** 0\
**Last updated:** [July 28, 2022, 9:34am UTC](https://devforum.zoom.us/t/unable-to-see-host-video-in-webinar-on-zoom-customui/73142 "2022-07-28T09:34:00Z")

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Hi, I want to integrate webinar on custom UI but the problem is I am unable to view video of the host if I use MobileRTCVideoView for rendering the video as which I have used for zoom customUI meeting. Only able to hear…

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## [Need to implement OAuth authentication using iOS SDK](https://devforum.zoom.us/t/need-to-implement-oauth-authentication-using-ios-sdk/73018)

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**Author:** [@neoformalex](https://devforum.zoom.us/u/neoformalex)\
**Replies:** 1\
**Last updated:** [July 27, 2022, 6:03am UTC](https://devforum.zoom.us/t/need-to-implement-oauth-authentication-using-ios-sdk/73018 "2022-07-27T06:03:48Z")

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Hi team, I hope that I’ve not repeated anyones request. The problem that I’m facing is that at the momet releated to OAuth authentication in the iOS app that I’m creating at the moment. I’ve successfully integrated a SD…

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## [Show Custom Meeting + Default Chat UI in a same View Controller parallel on a click](https://devforum.zoom.us/t/show-custom-meeting-default-chat-ui-in-a-same-view-controller-parallel-on-a-click/73032)

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**Author:** [@testing](https://devforum.zoom.us/u/testing)\
**Replies:** 0\
**Last updated:** [July 27, 2022, 5:19am UTC](https://devforum.zoom.us/t/show-custom-meeting-default-chat-ui-in-a-same-view-controller-parallel-on-a-click/73032 "2022-07-27T05:19:51Z")

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Hi Team, We have a requirement that need to develop custom meeting + default zoom chat UI in a same UI parallel side by side on a click. Like the attachment below. Will you kindly help me out how could we achieve th…

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## [Unable to see video in webinar on zoom CustomUI](https://devforum.zoom.us/t/unable-to-see-video-in-webinar-on-zoom-customui/72382)

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**Author:** [@testing](https://devforum.zoom.us/u/testing)\
**Replies:** 0\
**Last updated:** [July 18, 2022, 6:08am UTC](https://devforum.zoom.us/t/unable-to-see-video-in-webinar-on-zoom-customui/72382 "2022-07-18T06:08:03Z")

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Hi, I want to integrate webinar on custom UI but the problem is I am unable to view video of the host if I use MobileRTCVideoView for rendering the video as which I have used for zoom customUI meeting. Only able to hear…

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## [Zoom Meeting's Screen Top bar and bottom bar collapse within safe area of the view](https://devforum.zoom.us/t/zoom-meetings-screen-top-bar-and-bottom-bar-collapse-within-safe-area-of-the-view/69996)

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**Author:** [@amararslan98](https://devforum.zoom.us/u/amararslan98)\
**Replies:** 0\
**Last updated:** [June 6, 2022, 7:31am UTC](https://devforum.zoom.us/t/zoom-meetings-screen-top-bar-and-bottom-bar-collapse-within-safe-area-of-the-view/69996 "2022-06-06T07:31:48Z")

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Description Which iOS Meeting SDK version? Zoom Meeting iOS version is 4.1 To Reproduce(If applicable) Steps to reproduce the behavior: click to live meeting button then zoom meeting view appears on fullscreen when…

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