# \#phone **URL:** https://devforum.zoom.us/tag/phone/12.md [Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md) --- ## [Zoom App shows a blank white screen on Android](https://devforum.zoom.us/t/zoom-app-shows-a-blank-white-screen-on-android/146918)
**Author:** [@VidyaShreeBV](https://devforum.zoom.us/u/VidyaShreeBV)\ **Replies:** 0\ **Last updated:** [October 1, 2026, 7:37am UTC](https://devforum.zoom.us/t/zoom-app-shows-a-blank-white-screen-on-android/146918 "2026-10-01T07:37:02Z")
Zoom Apps Configuration React single-page app (Webpack), using @zoom/appssdk 0.16.41, served as static files from Apache. The Home URL points to our backend gateway, which receives the x-zoom-app-context header and res… --- ## [Every SMS send via POST /phone/sms/messages returns error 7639 even though the number is user-owned, SMS-enabled, and on an active 10DLC campaign](https://devforum.zoom.us/t/every-sms-send-via-post-phone-sms-messages-returns-error-7639-even-though-the-number-is-user-owned-sms-enabled-and-on-an-active-10dlc-campaign/145039)
**Author:** [@Robablob](https://devforum.zoom.us/u/Robablob)\ **Replies:** 2\ **Last updated:** [September 29, 2026, 7:07pm UTC](https://devforum.zoom.us/t/every-sms-send-via-post-phone-sms-messages-returns-error-7639-even-though-the-number-is-user-owned-sms-enabled-and-on-an-active-10dlc-campaign/145039 "2026-09-29T19:07:44Z")
I’m getting error 7639 “The SMS for the number does not belong to the current user.” on every SMS send via POST /v2/phone/sms/messages, from a Server-to-Server OAuth app. I’ve verified every prerequisite via Zoom’s own A… --- ## [Video SDK UI Toolkit iOS — ZoomVideoSDKUIToolkit.framework PrivacyInfo.xcprivacy missing NSPrivacyCollectedDataTypes](https://devforum.zoom.us/t/video-sdk-ui-toolkit-ios-zoomvideosdkuitoolkit-framework-privacyinfo-xcprivacy-missing-nsprivacycollecteddatatypes/145570)
**Author:** [@Mobile1](https://devforum.zoom.us/u/Mobile1)\ **Replies:** 8\ **Last updated:** [September 29, 2026, 9:49am UTC](https://devforum.zoom.us/t/video-sdk-ui-toolkit-ios-zoomvideosdkuitoolkit-framework-privacyinfo-xcprivacy-missing-nsprivacycollecteddatatypes/145570 "2026-09-29T09:49:34Z")
Subject: Video SDK UI Toolkit iOS — ZoomVideoSDKUIToolkit.framework PrivacyInfo.xcprivacy missing NSPrivacyCollectedDataTypes Hello Zoom Developer Support, We are reporting a defect in the privacy manifest shipped insi… --- ## [Zoom Video SDK session is returning null Dial-in numbers,](https://devforum.zoom.us/t/zoom-video-sdk-session-is-returning-null-dial-in-numbers/146629)
**Author:** [@Rajat02](https://devforum.zoom.us/u/Rajat02)\ **Replies:** 4\ **Last updated:** [September 26, 2026, 2:55am UTC](https://devforum.zoom.us/t/zoom-video-sdk-session-is-returning-null-dial-in-numbers/146629 "2026-09-26T02:55:50Z")
Zoom Video SDK is returning null for isSupportPhoneFeature() although Audio confrence pack is added in account. PROBLEM DESCRIPTION We are building PSTN dial-in into Video SDK sessions so a third party can join a live … --- ## [Connect Zoom Phone to Azure Communication Agent](https://devforum.zoom.us/t/connect-zoom-phone-to-azure-communication-agent/146210)
**Author:** [@Anubha](https://devforum.zoom.us/u/Anubha)\ **Replies:** 1\ **Last updated:** [September 22, 2026, 3:58pm UTC](https://devforum.zoom.us/t/connect-zoom-phone-to-azure-communication-agent/146210 "2026-09-22T15:58:57Z")
Zoom phone number already exits where the customer calls us, We are planning to add Azure AI Agent to answer the call and get few answers from the customer and log them in the database. We can only use AI agent from Azu… --- ## [Can't Find phone:write and phone\_sms:write Scopes in OAuth App for SMS API](https://devforum.zoom.us/t/cant-find-phone-write-and-phone-sms-write-scopes-in-oauth-app-for-sms-api/135119)
**Author:** [@Xcash](https://devforum.zoom.us/u/Xcash)\ **Replies:** 12\ **Last updated:** [September 16, 2026, 12:06am UTC](https://devforum.zoom.us/t/cant-find-phone-write-and-phone-sms-write-scopes-in-oauth-app-for-sms-api/135119 "2026-09-16T00:06:54Z")
In the API documentation for /phone/sms/messages, I see that it requires one or more of the following scopes: phone:write phone:write:admin phone\_sms:write phone\_sms:write:admin However, these scopes are not visible i… --- ## [Some phone webhooks not triggering](https://devforum.zoom.us/t/some-phone-webhooks-not-triggering/138358)
**Author:** [@Graeme](https://devforum.zoom.us/u/Graeme)\ **Replies:** 1\ **Last updated:** [September 14, 2026, 9:35pm UTC](https://devforum.zoom.us/t/some-phone-webhooks-not-triggering/138358 "2026-09-14T21:35:22Z")
Hi, We’ve set up a Webhook Only app (for local testing) and a Server-to-Server app (for testing on a dev environment) with webhooks included. For both of these, we’ve enabled the events: phone.callee\_ringing, phone.call… --- ## [Real-time transcription for a live Zoom Phone call - Scribe API source + RTMS for Zoom Phone roadmap?](https://devforum.zoom.us/t/real-time-transcription-for-a-live-zoom-phone-call-scribe-api-source-rtms-for-zoom-phone-roadmap/146311)
**Author:** [@joeyharrington](https://devforum.zoom.us/u/joeyharrington)\ **Replies:** 0\ **Last updated:** [September 8, 2026, 10:13pm UTC](https://devforum.zoom.us/t/real-time-transcription-for-a-live-zoom-phone-call-scribe-api-source-rtms-for-zoom-phone-roadmap/146311 "2026-09-08T22:13:45Z")
We ingest Zoom Phone events and post-call recordings/transcripts today, and we want to add real-time, in-call features (live agent guidance / script-position tracking) for our Zoom Phone dialer + combiner floor. Our unde… --- ## [Official spec: are phone.caller\_ended / phone.callee\_ended / phone.callee\_missed delivered once per leg (per rung device)?](https://devforum.zoom.us/t/official-spec-are-phone-caller-ended-phone-callee-ended-phone-callee-missed-delivered-once-per-leg-per-rung-device/145966)
**Author:** [@jibun-dev](https://devforum.zoom.us/u/jibun-dev)\ **Replies:** 0\ **Last updated:** [August 28, 2026, 3:51am UTC](https://devforum.zoom.us/t/official-spec-are-phone-caller-ended-phone-callee-ended-phone-callee-missed-delivered-once-per-leg-per-rung-device/145966 "2026-08-28T03:51:01Z")
TL;DR: We need the official specification for how many phone.caller\_ended / phone.callee\_ended / phone.callee\_missed events one call produces. Our production data shows they are delivered per leg — once per device that r… --- ## [What scopes are needed for an server-to-sever oauth app to be able to send SMS messages?](https://devforum.zoom.us/t/what-scopes-are-needed-for-an-server-to-sever-oauth-app-to-be-able-to-send-sms-messages/143589)
**Author:** [@Dustin1280](https://devforum.zoom.us/u/Dustin1280)\ **Replies:** 8\ **Last updated:** [August 19, 2026, 6:36am UTC](https://devforum.zoom.us/t/what-scopes-are-needed-for-an-server-to-sever-oauth-app-to-be-able-to-send-sms-messages/143589 "2026-08-19T06:36:32Z")
I am trying to create a server to server oauth app that is able to send SMS messages. The goal of this app would be to use the API to send an SMS message to an internal team when certain events happen (that will be trigg… --- ## [SMS sending works with Global Admin but fails for regular users](https://devforum.zoom.us/t/sms-sending-works-with-global-admin-but-fails-for-regular-users/145643)
**Author:** [@Amit12](https://devforum.zoom.us/u/Amit12)\ **Replies:** 0\ **Last updated:** [August 17, 2026, 1:36pm UTC](https://devforum.zoom.us/t/sms-sending-works-with-global-admin-but-fails-for-regular-users/145643 "2026-08-17T13:36:18Z")
Hi Team, I’m integrating the Zoom Phone SMS API and facing an issue with sending SMS using regular user accounts. SMS sending works successfully when using the Global Admin account. The same API request fails when usi… --- ## [PATCH /phone/auto\_receptionists/{autoReceptionistId}/ivr returns 204 but does not persist any changes](https://devforum.zoom.us/t/patch-phone-auto-receptionists-autoreceptionistid-ivr-returns-204-but-does-not-persist-any-changes/143555)
**Author:** [@hmrg](https://devforum.zoom.us/u/hmrg)\ **Replies:** 1\ **Last updated:** [August 14, 2026, 5:46am UTC](https://devforum.zoom.us/t/patch-phone-auto-receptionists-autoreceptionistid-ivr-returns-204-but-does-not-persist-any-changes/143555 "2026-08-14T05:46:50Z")
API Endpoint(s) PATCH /v2/phone/auto\_receptionists/{autoReceptionistId}/ivr GET /v2/phone/auto\_receptionists/{autoReceptionistId}/ivr Description I’m trying to configure the IVR menu on an Auto Receptionist progr… --- ## [Feature Request: True "Do Not Disturb While On a Call" Setting for Zoom Phone](https://devforum.zoom.us/t/feature-request-true-do-not-disturb-while-on-a-call-setting-for-zoom-phone/145562)
**Author:** [@QuikaidTech](https://devforum.zoom.us/u/QuikaidTech)\ **Replies:** 0\ **Last updated:** [August 14, 2026, 2:12am UTC](https://devforum.zoom.us/t/feature-request-true-do-not-disturb-while-on-a-call-setting-for-zoom-phone/145562 "2026-08-14T02:12:36Z")
This category is specifically for feature requests to the Zoom Developer Platform . Summary Add a setting that reliably prevents an agent/user from receiving any new inbound call — including queue overflow calls and ca… --- ## [Zoom Phone API: no working method to assign an existing device to a phone user (PATCH /phone/devices/{deviceId})](https://devforum.zoom.us/t/zoom-phone-api-no-working-method-to-assign-an-existing-device-to-a-phone-user-patch-phone-devices-deviceid/145499)
**Author:** [@kmarcy](https://devforum.zoom.us/u/kmarcy)\ **Replies:** 0\ **Last updated:** [August 12, 2026, 2:27am UTC](https://devforum.zoom.us/t/zoom-phone-api-no-working-method-to-assign-an-existing-device-to-a-phone-user-patch-phone-devices-deviceid/145499 "2026-08-12T02:27:55Z")
We’re a K-12 school district managing 1,000+ Zoom Phone devices and need to assign existing desk phone devices to phone users via the API for bulk/automated workflows. What we’re trying to do: Assign an already-created … --- ## [How to create and assign multiple Zoom Phone contact lists to specific users via API for Caller ID matching?](https://devforum.zoom.us/t/how-to-create-and-assign-multiple-zoom-phone-contact-lists-to-specific-users-via-api-for-caller-id-matching/145347)
**Author:** [@Marco6](https://devforum.zoom.us/u/Marco6)\ **Replies:** 2\ **Last updated:** [August 7, 2026, 5:48pm UTC](https://devforum.zoom.us/t/how-to-create-and-assign-multiple-zoom-phone-contact-lists-to-specific-users-via-api-for-caller-id-matching/145347 "2026-08-07T17:48:54Z")
Hi Zoom Community & Developer Team, We are looking for guidance on the best approach or API endpoints available to manage and assign multiple contact lists/directories in Zoom Phone for Caller ID lookup. Our Core Requir… --- ## [Required consent gates not showing with mobile devices with enlarged font, no scroll available](https://devforum.zoom.us/t/required-consent-gates-not-showing-with-mobile-devices-with-enlarged-font-no-scroll-available/145338)
**Author:** [@Matthew17](https://devforum.zoom.us/u/Matthew17)\ **Replies:** 1\ **Last updated:** [August 6, 2026, 5:24pm UTC](https://devforum.zoom.us/t/required-consent-gates-not-showing-with-mobile-devices-with-enlarged-font-no-scroll-available/145338 "2026-08-06T17:24:36Z")
Title: UI Toolkit 2.4.5-1: recording-consent and Join Audio dialogs clip their own buttons/text at large browser font sizes, with no way to scroll Environment @zoom/videosdk-ui-toolkit 2.4.5-1 (the CDN-hosted ESM bund… --- ## [Ability to mark SMS messages as 'Unread' - Zoom Phone](https://devforum.zoom.us/t/ability-to-mark-sms-messages-as-unread-zoom-phone/145339)
**Author:** [@rextharaccooon8](https://devforum.zoom.us/u/rextharaccooon8)\ **Replies:** 0\ **Last updated:** [August 5, 2026, 9:01pm UTC](https://devforum.zoom.us/t/ability-to-mark-sms-messages-as-unread-zoom-phone/145339 "2026-08-05T21:01:50Z")
Currently there is not a way to mark a SMS message as unread in Zoom Phone. This feature would allow my team to keep track of who they have not responded to. --- ## [Android participant loses audio from another participant after ~56–76 minutes in a 3-party group session](https://devforum.zoom.us/t/android-participant-loses-audio-from-another-participant-after-56-76-minutes-in-a-3-party-group-session/145304)
**Author:** [@Shishikaku](https://devforum.zoom.us/u/Shishikaku)\ **Replies:** 1\ **Last updated:** [August 5, 2026, 10:15am UTC](https://devforum.zoom.us/t/android-participant-loses-audio-from-another-participant-after-56-76-minutes-in-a-3-party-group-session/145304 "2026-08-05T10:15:28Z")
Issue In a 3-participant group call, the Android phone participant loses audio from the STB (custom Android device) participant after approximately 56–76 minutes. This is consistently reproducible. The iOS participant co… --- ## [Do Phone webhooks fire for call-queue-owned recordings? (user-managed app)](https://devforum.zoom.us/t/do-phone-webhooks-fire-for-call-queue-owned-recordings-user-managed-app/145236)
**Author:** [@LOTHiroki](https://devforum.zoom.us/u/LOTHiroki)\ **Replies:** 0\ **Last updated:** [August 3, 2026, 3:49am UTC](https://devforum.zoom.us/t/do-phone-webhooks-fire-for-call-queue-owned-recordings-user-managed-app/145236 "2026-08-03T03:49:52Z")
Our org records outbound calls via automatic recording on a call queue, so every recording is owned by the queue, not a user. GET /v2/phone/users/me/recordings returns "owner": { "type": "callQueue" } for all of them, … --- ## [Does a Draft (Development) user-managed app receive webhook events at all?](https://devforum.zoom.us/t/does-a-draft-development-user-managed-app-receive-webhook-events-at-all/145189)
**Author:** [@LOTHiroki](https://devforum.zoom.us/u/LOTHiroki)\ **Replies:** 1\ **Last updated:** [August 3, 2026, 1:25am UTC](https://devforum.zoom.us/t/does-a-draft-development-user-managed-app-receive-webhook-events-at-all/145189 "2026-08-03T01:25:37Z")
We have a user-managed OAuth app in Draft status (Activation state --, Zoom product: Phone). It does not receive any webhook events at all, and we would like to know whether that is expected for an app that has not been … --- ## [Android Meeting SDK issue after upgrading from Pro + Webinar Add-on to Business + Large Meeting(3K) Add-on](https://devforum.zoom.us/t/android-meeting-sdk-issue-after-upgrading-from-pro-webinar-add-on-to-business-large-meeting-3k-add-on/144865)
**Author:** [@Zoom105](https://devforum.zoom.us/u/Zoom105)\ **Replies:** 2\ **Last updated:** [July 30, 2026, 12:37pm UTC](https://devforum.zoom.us/t/android-meeting-sdk-issue-after-upgrading-from-pro-webinar-add-on-to-business-large-meeting-3k-add-on/144865 "2026-07-30T12:37:42Z")
We are facing an issue after upgrading our Zoom account. Previously, we were using a Pro plan with the Webinar add-on, and our Android/ios application was working without any issues. Users were able to join Zoom meeting… --- ## [API Wrongly Assigning Zoom Phone License and Extension](https://devforum.zoom.us/t/api-wrongly-assigning-zoom-phone-license-and-extension/144999)
**Author:** [@April2](https://devforum.zoom.us/u/April2)\ **Replies:** 0\ **Last updated:** [July 24, 2026, 2:06am UTC](https://devforum.zoom.us/t/api-wrongly-assigning-zoom-phone-license-and-extension/144999 "2026-07-24T02:06:45Z")
We have an API set up from Salesforce to create Zoom Users and to upgrade and downgrade user licenses. The concern is that users are getting Zoom Phone licenses and extensions assigned even though we have the setting tur… --- ## [Launch screen flow when inbound call is received in salesforce](https://devforum.zoom.us/t/launch-screen-flow-when-inbound-call-is-received-in-salesforce/144965)
**Author:** [@Shyam2](https://devforum.zoom.us/u/Shyam2)\ **Replies:** 0\ **Last updated:** [July 22, 2026, 7:50pm UTC](https://devforum.zoom.us/t/launch-screen-flow-when-inbound-call-is-received-in-salesforce/144965 "2026-07-22T19:50:16Z")
I would like to check if there is way to launch a screen flow or custom component when inbound call is received in salesforce via zoom. We are already opening contact based on phone number using softphone layout. --- ## [Zoom Phone API Issue – User Recordings Endpoint Returns No Data While Account Recordings Endpoint Returns Recordings](https://devforum.zoom.us/t/zoom-phone-api-issue-user-recordings-endpoint-returns-no-data-while-account-recordings-endpoint-returns-recordings/144800)
**Author:** [@SandeepMukhija](https://devforum.zoom.us/u/SandeepMukhija)\ **Replies:** 0\ **Last updated:** [July 16, 2026, 3:17am UTC](https://devforum.zoom.us/t/zoom-phone-api-issue-user-recordings-endpoint-returns-no-data-while-account-recordings-endpoint-returns-recordings/144800 "2026-07-16T03:17:55Z")
I am experiencing an issue with the Zoom Phone API while attempting to retrieve recordings for a specific Zoom Phone user. Account Information Account ID: xxxxxxxxxxxxxxxxxx API Version: v2 Application Type: Server-to… --- ## [API's needed for AI integration](https://devforum.zoom.us/t/apis-needed-for-ai-integration/144478)
**Author:** [@TrueStarOS](https://devforum.zoom.us/u/TrueStarOS)\ **Replies:** 0\ **Last updated:** [June 26, 2026, 7:24pm UTC](https://devforum.zoom.us/t/apis-needed-for-ai-integration/144478 "2026-06-26T19:24:17Z")
Need API’s for the following: API for reading SMS, API for sending SMS, API to review call logs, API to read AI transcription --- ## [Expedited Reapproval Request — Momentum Marketplace App](https://devforum.zoom.us/t/expedited-reapproval-request-momentum-marketplace-app/143958)
**Author:** [@Vishnu2](https://devforum.zoom.us/u/Vishnu2)\ **Replies:** 11\ **Last updated:** [June 17, 2026, 4:08am UTC](https://devforum.zoom.us/t/expedited-reapproval-request-momentum-marketplace-app/143958 "2026-06-17T04:08:31Z")
Description: We have a pending reapproval for our Marketplace app “Momentum” and are looking for visibility into its current queue status. App Name: Momentum Submission Date: 29th May 2026 Submission Type: Reap… --- ## [GET Voicemail Transcripts](https://devforum.zoom.us/t/get-voicemail-transcripts/143988)
**Author:** [@Tom10](https://devforum.zoom.us/u/Tom10)\ **Replies:** 0\ **Last updated:** [June 4, 2026, 2:21am UTC](https://devforum.zoom.us/t/get-voicemail-transcripts/143988 "2026-06-04T02:21:33Z")
Hi there, I am attempting to use the phone/recording\_transcript/download/ API endpoint. I can see a call with the Id “7647023970127519267” in our Call Logs, which has a transcribed Voicemail message. I have the below … --- ## [Zoom Fax API 403](https://devforum.zoom.us/t/zoom-fax-api-403/143949)
**Author:** [@kenferg](https://devforum.zoom.us/u/kenferg)\ **Replies:** 3\ **Last updated:** [June 3, 2026, 6:02pm UTC](https://devforum.zoom.us/t/zoom-fax-api-403/143949 "2026-06-03T18:02:51Z")
API Endpoint(s) and/or Zoom API Event(s) phone - fax (all endpoints) Description I can successfully make requests to every API endpoint in the zoom phone API except for the fax endpoints. Every fax endpoint returns a … --- ## [Audio calls that convert to video calls do not appear in call history API or meeting API](https://devforum.zoom.us/t/audio-calls-that-convert-to-video-calls-do-not-appear-in-call-history-api-or-meeting-api/142428)
**Author:** [@RichardC](https://devforum.zoom.us/u/RichardC)\ **Replies:** 4\ **Last updated:** [June 3, 2026, 2:26pm UTC](https://devforum.zoom.us/t/audio-calls-that-convert-to-video-calls-do-not-appear-in-call-history-api-or-meeting-api/142428 "2026-06-03T14:26:16Z")
When pulling reports down for a call queue, if the call is switched from audio to video, the video activity does not appear in the report. Steps to reproduce: Create call queue and assign user 1 Call queue from user2, … --- ## [Can the call-handling voicemail-greeting PATCH be enabled for our Zoom Phone Pro license?](https://devforum.zoom.us/t/can-the-call-handling-voicemail-greeting-patch-be-enabled-for-our-zoom-phone-pro-license/143977)
**Author:** [@hmrg](https://devforum.zoom.us/u/hmrg)\ **Replies:** 0\ **Last updated:** [June 3, 2026, 1:43pm UTC](https://devforum.zoom.us/t/can-the-call-handling-voicemail-greeting-patch-be-enabled-for-our-zoom-phone-pro-license/143977 "2026-06-03T13:43:59Z")
We’re a small clinical research site running Zoom Phone Pro, 4 users on the US/CA Unlimited Calling Plan, with a Server-to-Server OAuth app that has all the phone:\*:admin scopes. We’re trying to assign a custom voicemail… [Next page](https://devforum.zoom.us/tag/phone/12.md?match_all_tags=true&page=1&tags%5B%5D=phone)