# \#webhooks **URL:** https://devforum.zoom.us/tag/webhooks/16.md [Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md) --- ## [Best way to catch up on missed recording.completed webhooks after downtime?](https://devforum.zoom.us/t/best-way-to-catch-up-on-missed-recording-completed-webhooks-after-downtime/146886)
**Author:** [@entalogics](https://devforum.zoom.us/u/entalogics)\ **Replies:** 2\ **Last updated:** [October 3, 2026, 6:03pm UTC](https://devforum.zoom.us/t/best-way-to-catch-up-on-missed-recording-completed-webhooks-after-downtime/146886 "2026-10-03T18:03:04Z")
API Endpoint(s) and/or Zoom API Event(s) Event: recording.completed Endpoint: List all recordings (GET /users/{userId}/recordings) Description Our server receives recording.completed webhooks and downloads the files.… --- ## [Zoom Video SDK session.ended Webhook: Delivery Delay and Missing Events](https://devforum.zoom.us/t/zoom-video-sdk-session-ended-webhook-delivery-delay-and-missing-events/146544)
**Author:** [@Thong1](https://devforum.zoom.us/u/Thong1)\ **Replies:** 4\ **Last updated:** [September 30, 2026, 1:29am UTC](https://devforum.zoom.us/t/zoom-video-sdk-session-ended-webhook-delivery-delay-and-missing-events/146544 "2026-09-30T01:29:05Z")
During internal testing with approximately 1,000 Video SDK sessions, we measured the average delivery latency from event\_ts until the Webhook was received by our server. Event Average delivery latency session.en… --- ## ["user\_name" occasionally missing from final RTMS transcript segment](https://devforum.zoom.us/t/user-name-occasionally-missing-from-final-rtms-transcript-segment/146310)
**Author:** [@Billy2](https://devforum.zoom.us/u/Billy2)\ **Replies:** 8\ **Last updated:** [September 29, 2026, 6:30am UTC](https://devforum.zoom.us/t/user-name-occasionally-missing-from-final-rtms-transcript-segment/146310 "2026-09-29T06:30:28Z")
Issue: The final Media connection Transcript JSON (“msg\_type”:17) is occasionally missing the “user\_name” element. Example: See From JSON Transcript Log, below. We log every message and every webhook event. The last … --- ## [Unable to Get Speaker name in transcript file](https://devforum.zoom.us/t/unable-to-get-speaker-name-in-transcript-file/146748)
**Author:** [@Avijit1](https://devforum.zoom.us/u/Avijit1)\ **Replies:** 1\ **Last updated:** [September 25, 2026, 11:56pm UTC](https://devforum.zoom.us/t/unable-to-get-speaker-name-in-transcript-file/146748 "2026-09-25T23:56:41Z")
TRANSCRIPT file (with speaker names) not generated — only getting CC — is cloud\_recording\_option required? We need speaker names in the transcript. The TRANSCRIPT VTT file includes cue tags (speaker diarization). The CC… --- ## [How to Implement Bidirectional Meeting Room Synchronization Using Workspace Reservation and Calendar APIs Without Zoom Rooms?](https://devforum.zoom.us/t/how-to-implement-bidirectional-meeting-room-synchronization-using-workspace-reservation-and-calendar-apis-without-zoom-rooms/146721)
**Author:** [@iDste](https://devforum.zoom.us/u/iDste)\ **Replies:** 0\ **Last updated:** [September 24, 2026, 6:50am UTC](https://devforum.zoom.us/t/how-to-implement-bidirectional-meeting-room-synchronization-using-workspace-reservation-and-calendar-apis-without-zoom-rooms/146721 "2026-09-24T06:50:16Z")
How to Implement Bidirectional Meeting Room Synchronization Using Workspace Reservation and Calendar APIs Without Zoom Rooms? Hello Zoom Developer Community, We are developing an integration between Zoom and our company… --- ## [Connect Zoom Phone to Azure Communication Agent](https://devforum.zoom.us/t/connect-zoom-phone-to-azure-communication-agent/146210)
**Author:** [@Anubha](https://devforum.zoom.us/u/Anubha)\ **Replies:** 1\ **Last updated:** [September 22, 2026, 3:58pm UTC](https://devforum.zoom.us/t/connect-zoom-phone-to-azure-communication-agent/146210 "2026-09-22T15:58:57Z")
Zoom phone number already exits where the customer calls us, We are planning to add Azure AI Agent to answer the call and get few answers from the customer and log them in the database. We can only use AI agent from Azu… --- ## [How to get the template\_id endpoint for zoom events and webinars plus](https://devforum.zoom.us/t/how-to-get-the-template-id-endpoint-for-zoom-events-and-webinars-plus/146658)
**Author:** [@Aditya8](https://devforum.zoom.us/u/Aditya8)\ **Replies:** 0\ **Last updated:** [September 22, 2026, 7:17am UTC](https://devforum.zoom.us/t/how-to-get-the-template-id-endpoint-for-zoom-events-and-webinars-plus/146658 "2026-09-22T07:17:31Z")
I cannot seem to find the template\_id endpoint for the zoom webinars plus/events. If anyone has any workaround or know where to look for the endpoint, let me know. cheers! --- ## [RTMS start returns HTTP 400 / error 2310 despite active Developer Pack](https://devforum.zoom.us/t/rtms-start-returns-http-400-error-2310-despite-active-developer-pack/146494)
**Author:** [@Smarthinking\_Venture](https://devforum.zoom.us/u/Smarthinking_Venture)\ **Replies:** 2\ **Last updated:** [September 16, 2026, 7:26am UTC](https://devforum.zoom.us/t/rtms-start-returns-http-400-error-2310-despite-active-developer-pack/146494 "2026-09-16T07:26:05Z")
API Endpoint(s) and/or Zoom API Event(s) API endpoint: PATCH https://api.zoom.us/v2/live\_meetings/{meetingId}/rtms\_app/status Zoom API events: meeting.started meeting.rtms\_started Documentation: Meetings APIs - A… --- ## [Some phone webhooks not triggering](https://devforum.zoom.us/t/some-phone-webhooks-not-triggering/138358)
**Author:** [@Graeme](https://devforum.zoom.us/u/Graeme)\ **Replies:** 1\ **Last updated:** [September 14, 2026, 9:35pm UTC](https://devforum.zoom.us/t/some-phone-webhooks-not-triggering/138358 "2026-09-14T21:35:22Z")
Hi, We’ve set up a Webhook Only app (for local testing) and a Server-to-Server app (for testing on a dev environment) with webhooks included. For both of these, we’ve enabled the events: phone.callee\_ringing, phone.call… --- ## [Webinar poll report API missing responses; meeting report API returns different emails from CSV export](https://devforum.zoom.us/t/webinar-poll-report-api-missing-responses-meeting-report-api-returns-different-emails-from-csv-export/146352)
**Author:** [@liu](https://devforum.zoom.us/u/liu)\ **Replies:** 1\ **Last updated:** [September 11, 2026, 1:53am UTC](https://devforum.zoom.us/t/webinar-poll-report-api-missing-responses-meeting-report-api-returns-different-emails-from-csv-export/146352 "2026-09-11T01:53:30Z")
Hi Zoom team, We’re seeing a discrepancy between the webinar poll report API and the poll report exported manually from the Zoom web portal. For the same webinar occurrence UUID: Source Individual question-answer … --- ## [Recording/Transcription Consent Popup in Web Video SDK](https://devforum.zoom.us/t/recording-transcription-consent-popup-in-web-video-sdk/145942)
**Author:** [@mindover](https://devforum.zoom.us/u/mindover)\ **Replies:** 1\ **Last updated:** [August 31, 2026, 7:22pm UTC](https://devforum.zoom.us/t/recording-transcription-consent-popup-in-web-video-sdk/145942 "2026-08-31T19:22:49Z")
For a Web Video SDK application, what is the expected participant consent behavior when a session uses transcription without saving a video recording? Specifically: Does the standard “This meeting is being recorded” c… --- ## [Official spec: are phone.caller\_ended / phone.callee\_ended / phone.callee\_missed delivered once per leg (per rung device)?](https://devforum.zoom.us/t/official-spec-are-phone-caller-ended-phone-callee-ended-phone-callee-missed-delivered-once-per-leg-per-rung-device/145966)
**Author:** [@jibun-dev](https://devforum.zoom.us/u/jibun-dev)\ **Replies:** 0\ **Last updated:** [August 28, 2026, 3:51am UTC](https://devforum.zoom.us/t/official-spec-are-phone-caller-ended-phone-callee-ended-phone-callee-missed-delivered-once-per-leg-per-rung-device/145966 "2026-08-28T03:51:01Z")
TL;DR: We need the official specification for how many phone.caller\_ended / phone.callee\_ended / phone.callee\_missed events one call produces. Our production data shows they are delivered per leg — once per device that r… --- ## [Meeting Webhook Endpoint is not responsive error notification](https://devforum.zoom.us/t/meeting-webhook-endpoint-is-not-responsive-error-notification/145892)
**Author:** [@iWORK](https://devforum.zoom.us/u/iWORK)\ **Replies:** 1\ **Last updated:** [August 25, 2026, 1:10pm UTC](https://devforum.zoom.us/t/meeting-webhook-endpoint-is-not-responsive-error-notification/145892 "2026-08-25T13:10:18Z")
We have been constantly receiving the following email notification: “Your webhook endpoint is not responsive, please review this email for details.” However, when I go to marketplace to re-validate, it is already valid… --- ## [Event Subscription webhook (meeting.participant\_joined) never delivered in Development mode - even after fixing TLS chain, still zero delivery attempts](https://devforum.zoom.us/t/event-subscription-webhook-meeting-participant-joined-never-delivered-in-development-mode-even-after-fixing-tls-chain-still-zero-delivery-attempts/145728)
**Author:** [@Abbyris](https://devforum.zoom.us/u/Abbyris)\ **Replies:** 5\ **Last updated:** [August 24, 2026, 4:21pm UTC](https://devforum.zoom.us/t/event-subscription-webhook-meeting-participant-joined-never-delivered-in-development-mode-even-after-fixing-tls-chain-still-zero-delivery-attempts/145728 "2026-08-24T16:21:05Z")
We’re trying to receive the meeting.participant\_joined webhook for a Development-mode, admin-managed General (OAuth) app. OAuth admin consent completed successfully (confirmed via a GET /users/me call returning our accou… --- ## [Invited party rejected a meeting invite webhook-Meeting SDK](https://devforum.zoom.us/t/invited-party-rejected-a-meeting-invite-webhook-meeting-sdk/145731)
**Author:** [@Suresh5](https://devforum.zoom.us/u/Suresh5)\ **Replies:** 1\ **Last updated:** [August 21, 2026, 3:52am UTC](https://devforum.zoom.us/t/invited-party-rejected-a-meeting-invite-webhook-meeting-sdk/145731 "2026-08-21T03:52:20Z")
API Endpoint(s) and/or Zoom API Event(s) Zoom Meeting SDK for Web Zoom APIs for fetching scheduled meetings Meeting participant decline / response notification event (if available) Description We are integrati… --- ## [Clarification on \`user\_id\` field](https://devforum.zoom.us/t/clarification-on-user-id-field/145487)
**Author:** [@JordanL](https://devforum.zoom.us/u/JordanL)\ **Replies:** 1\ **Last updated:** [August 13, 2026, 6:42am UTC](https://devforum.zoom.us/t/clarification-on-user-id-field/145487 "2026-08-13T06:42:59Z")
Webhooks contact\_center.engagement\_user\_answered contact\_center.engagement\_consumer\_answered Description I’m looking for clarification on the user\_id field found across many webhook events. Documentation describes it … --- ## [Webhook events not triggering to our URL](https://devforum.zoom.us/t/webhook-events-not-triggering-to-our-url/145179)
**Author:** [@mahbub.meh](https://devforum.zoom.us/u/mahbub.meh)\ **Replies:** 16\ **Last updated:** [August 11, 2026, 9:25am UTC](https://devforum.zoom.us/t/webhook-events-not-triggering-to-our-url/145179 "2026-08-11T09:25:12Z")
Our system depends on Zoom webhook triggers. Everything was working just fine! All of a sudden, it stopped working; that means Zoom is no longer triggering our subscribed webhook events. The URL is validated, I’ve re-ad… --- ## [Manual domain verification request for recall.ai (RefineAI)](https://devforum.zoom.us/t/manual-domain-verification-request-for-recall-ai-refineai/145448)
**Author:** [@Christopher11](https://devforum.zoom.us/u/Christopher11)\ **Replies:** 1\ **Last updated:** [August 10, 2026, 6:23pm UTC](https://devforum.zoom.us/t/manual-domain-verification-request-for-recall-ai-refineai/145448 "2026-08-10T18:23:03Z")
Hi, I need manual verification of the domain recall.ai for our app, RefineAI. We don’t own it — it belongs to Recall.ai, our recording-bot provider. Recall’s Zoom OAuth setup requires our app to send meeting events to … --- ## [Unable to clearly link call events from the same call](https://devforum.zoom.us/t/unable-to-clearly-link-call-events-from-the-same-call/145388)
**Author:** [@Sasi](https://devforum.zoom.us/u/Sasi)\ **Replies:** 0\ **Last updated:** [August 7, 2026, 4:25pm UTC](https://devforum.zoom.us/t/unable-to-clearly-link-call-events-from-the-same-call/145388 "2026-08-07T16:25:33Z")
API Endpoint(s) and/or Zoom API Event(s) Webhook subscriptions to callee call element is completed, caller call element is completed, conference call started, voicemail, transcription is complete, call recording transcr… --- ## [Webhook event or status flag for RTMS "Permission Denied by Host"](https://devforum.zoom.us/t/webhook-event-or-status-flag-for-rtms-permission-denied-by-host/145166)
**Author:** [@Samruddhi](https://devforum.zoom.us/u/Samruddhi)\ **Replies:** 3\ **Last updated:** [August 4, 2026, 10:24am UTC](https://devforum.zoom.us/t/webhook-event-or-status-flag-for-rtms-permission-denied-by-host/145166 "2026-08-04T10:24:07Z")
Hi Zoom Team and Community, We are currently building an app using the Zoom Real-Time Media Stream (RTMS) API and are hitting a major gap regarding user permissions. When our backend initiates a stream request using th… --- ## [Do Phone webhooks fire for call-queue-owned recordings? (user-managed app)](https://devforum.zoom.us/t/do-phone-webhooks-fire-for-call-queue-owned-recordings-user-managed-app/145236)
**Author:** [@LOTHiroki](https://devforum.zoom.us/u/LOTHiroki)\ **Replies:** 0\ **Last updated:** [August 3, 2026, 3:49am UTC](https://devforum.zoom.us/t/do-phone-webhooks-fire-for-call-queue-owned-recordings-user-managed-app/145236 "2026-08-03T03:49:52Z")
Our org records outbound calls via automatic recording on a call queue, so every recording is owned by the queue, not a user. GET /v2/phone/users/me/recordings returns "owner": { "type": "callQueue" } for all of them, … --- ## [Does a Draft (Development) user-managed app receive webhook events at all?](https://devforum.zoom.us/t/does-a-draft-development-user-managed-app-receive-webhook-events-at-all/145189)
**Author:** [@LOTHiroki](https://devforum.zoom.us/u/LOTHiroki)\ **Replies:** 1\ **Last updated:** [August 3, 2026, 1:25am UTC](https://devforum.zoom.us/t/does-a-draft-development-user-managed-app-receive-webhook-events-at-all/145189 "2026-08-03T01:25:37Z")
We have a user-managed OAuth app in Draft status (Activation state --, Zoom product: Phone). It does not receive any webhook events at all, and we would like to know whether that is expected for an app that has not been … --- ## [Android Meeting SDK issue after upgrading from Pro + Webinar Add-on to Business + Large Meeting(3K) Add-on](https://devforum.zoom.us/t/android-meeting-sdk-issue-after-upgrading-from-pro-webinar-add-on-to-business-large-meeting-3k-add-on/144865)
**Author:** [@Zoom105](https://devforum.zoom.us/u/Zoom105)\ **Replies:** 2\ **Last updated:** [July 30, 2026, 12:37pm UTC](https://devforum.zoom.us/t/android-meeting-sdk-issue-after-upgrading-from-pro-webinar-add-on-to-business-large-meeting-3k-add-on/144865 "2026-07-30T12:37:42Z")
We are facing an issue after upgrading our Zoom account. Previously, we were using a Pro plan with the Webinar add-on, and our Android/ios application was working without any issues. Users were able to join Zoom meeting… --- ## [Incorrect Participant API Attendance Data After meeting\_ended Webhook External Inbox](https://devforum.zoom.us/t/incorrect-participant-api-attendance-data-after-meeting-ended-webhook-external-inbox/145107)
**Author:** [@wallacechris1991](https://devforum.zoom.us/u/wallacechris1991)\ **Replies:** 0\ **Last updated:** [July 28, 2026, 6:37pm UTC](https://devforum.zoom.us/t/incorrect-participant-api-attendance-data-after-meeting-ended-webhook-external-inbox/145107 "2026-07-28T18:37:30Z")
We’ve run into an issue with the Zoom Participants API. Our current workflow is: We receive the meeting\_ended webhook. Immediately after receiving that webhook, we call the Participants API to collect attendance infor… --- ## [Launch screen flow when inbound call is received in salesforce](https://devforum.zoom.us/t/launch-screen-flow-when-inbound-call-is-received-in-salesforce/144965)
**Author:** [@Shyam2](https://devforum.zoom.us/u/Shyam2)\ **Replies:** 0\ **Last updated:** [July 22, 2026, 7:50pm UTC](https://devforum.zoom.us/t/launch-screen-flow-when-inbound-call-is-received-in-salesforce/144965 "2026-07-22T19:50:16Z")
I would like to check if there is way to launch a screen flow or custom component when inbound call is received in salesforce via zoom. We are already opening contact based on phone number using softphone layout. --- ## [User-managed OAuth app not receiving recording.transcript\_completed webhooks (endpoint validated, signature correct, config verified)](https://devforum.zoom.us/t/user-managed-oauth-app-not-receiving-recording-transcript-completed-webhooks-endpoint-validated-signature-correct-config-verified/144662)
**Author:** [@Jacob10](https://devforum.zoom.us/u/Jacob10)\ **Replies:** 1\ **Last updated:** [July 13, 2026, 9:52pm UTC](https://devforum.zoom.us/t/user-managed-oauth-app-not-receiving-recording-transcript-completed-webhooks-endpoint-validated-signature-correct-config-verified/144662 "2026-07-13T21:52:49Z")
App details App name: Coachtide App ID: -5euvDC4RtKlUHsIvb-A7g App type: General app, User-managed OAuth, Development Account: jacob.hokanson@gmail.com Problem My user-managed OAuth app receives zero webhook events f… --- ## [Approved Zoom App Not Receiving Webhook Events](https://devforum.zoom.us/t/approved-zoom-app-not-receiving-webhook-events/144635)
**Author:** [@Muhammad34](https://devforum.zoom.us/u/Muhammad34)\ **Replies:** 7\ **Last updated:** [July 13, 2026, 3:54am UTC](https://devforum.zoom.us/t/approved-zoom-app-not-receiving-webhook-events/144635 "2026-07-13T03:54:13Z")
API Endpoint(s) / Zoom API Event(s): Webhook Event Subscriptions Description: My Zoom app is approved and webhook events were working correctly before. Recently, I stopped receiving all webhook events. The webhook UR… --- ## [Using Zoom Webhook Opt-Out-Status with an Ellucian Data Connect URL endpoint](https://devforum.zoom.us/t/using-zoom-webhook-opt-out-status-with-an-ellucian-data-connect-url-endpoint/144649)
**Author:** [@rib205](https://devforum.zoom.us/u/rib205)\ **Replies:** 0\ **Last updated:** [July 8, 2026, 3:40pm UTC](https://devforum.zoom.us/t/using-zoom-webhook-opt-out-status-with-an-ellucian-data-connect-url-endpoint/144649 "2026-07-08T15:40:05Z")
We created an endpoint in Ellucian data connect and then added this endpoint to a new Event Subscription with the the App we created. This new Event Subscription was created in the “Feature” section of our App. This App … --- ## [Zoom Webhook URL Validation Suddenly Failing on Production (Previously Working)](https://devforum.zoom.us/t/zoom-webhook-url-validation-suddenly-failing-on-production-previously-working/144519)
**Author:** [@Help3](https://devforum.zoom.us/u/Help3)\ **Replies:** 1\ **Last updated:** [July 1, 2026, 8:43pm UTC](https://devforum.zoom.us/t/zoom-webhook-url-validation-suddenly-failing-on-production-previously-working/144519 "2026-07-01T20:43:10Z")
API Endpoint / Zoom API Event Webhook Endpoint URL Validation (endpoint.url\_validation) Description We are facing an issue with Zoom webhook URL validation on our production server. Previously, we were using the same… --- ## [Code 2310 Failed to perform RTMS app operation](https://devforum.zoom.us/t/code-2310-failed-to-perform-rtms-app-operation/143961)
**Author:** [@Igor4](https://devforum.zoom.us/u/Igor4)\ **Replies:** 3\ **Last updated:** [June 26, 2026, 1:13am UTC](https://devforum.zoom.us/t/code-2310-failed-to-perform-rtms-app-operation/143961 "2026-06-26T01:13:15Z")
RTMS REST start returns code 2310 even though: S2S OAuth token works GET /meetings/{meetingId} returns host\_id PATCH /live\_meetings/{meetingId}/rtms\_app/status sends client\_id and participant\_user\_id app is added to “A… [Next page](https://devforum.zoom.us/tag/webhooks/16.md?match_all_tags=true&page=1&tags%5B%5D=webhooks)