Android SDK onMeetingFail errorCode:100 internalErrorCode:10

Meeting SDK Android
1

Description
One of my user cannot join an exsisting meeting today and from the log we can see the onMeetingFail from InMeetingServiceListener with onMeetingFail( errorCode=100, internalErrorCode=10)
Any clue of the reason?
The user’s device is HUAWEI EML-AL00 and connect through our company VPN.
The meeting includes several people, some of them also use android device but only this user get this trouble. The user had tried three times but the problem’s still remained.

Which version?
Version: 4.4.55130.0712

To Reproduce(If applicable)
not sure

Screenshots
no

Smartphone (please complete the following information):
Model: HUAWEI EML-AL00
Android Version: 28
zoom sdk Version: 4.4.55130.0712

Additional context
no

2

Hi John_Doe,

Thanks for the post. The error code indicates that the user is joining with an incompatible client. Is the user that is facing this issue also using 4.4.55130.0712?

Thanks!

3

Hi Carson_Chen,

The same issue happend again. That is cannot join the meeting onMeetingFail( errorCode=100, internalErrorCode=10).
for this time:

Model: HUAWEI EML-AL00
Android Version: 28
zoom sdk Version: 4.4.55130.0712

But I think it should not be the device problem, since we’ve tested both device and they could work with zoom well.

But I notice some thing that, in both cases, onMeetingFail happen 3 seconds after status change: newStatus(MEETING_STATUS_CONNECTING) call back.
And both users are from Shanghai, so could that be the connecting issue?

So my question is that: Is it possible that sdk callback 100 10 due to the bad/incomplete connection to zoom server?

That’s my question, sorry to bother you again!

4

Hi John_Doe,

Thanks for the reply. The version 4.4.55130.0712 might cause some issues for the users in certain countries, such as China. Could you have a try with our latest demo app(https://github.com/zoom/zoom-sdk-android) and see if the issue still occurs?

Hope this helps. Thanks!

5

Thanks a lot, we’ll try to update the sdk.

6

Hi John_Doe,

Sounds great. Let me know if any other questions. Thanks!

7

hi Carson_Chen:

We try to upgrade the sdk but look like the latest sdk ( v4.6.15086.0209) but got the proguard problem and can be reproduce in demo

just change minifyEnabled to true in debug inside mobilertc-android-studio/sample/build.gradle

debug {
            minifyEnabled true
            proguardFiles getDefaultProguardFile('proguard-android.txt'), 'proguard.cfg'
        }

and run, it crash immediately:






03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410] JNI DETECTED ERROR IN APPLICATION: JNI NewGlobalRef called with pending exception java.lang.ClassNotFoundException: Didn't find class "us.zipow.mdm.ZMMdmManager" on path: DexPathList[[zip file "/data/app/us.zoom.sdkexample-2/base.apk"],nativeLibraryDirectories=[/data/app/us.zoom.sdkexample-2/lib/arm, /data/app/us.zoom.sdkexample-2/base.apk!/lib/armeabi-v7a, /vendor/lib, /system/lib]]
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at java.lang.Class dalvik.system.BaseDexClassLoader.findClass(java.lang.String) (BaseDexClassLoader.java:56)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at java.lang.Class java.lang.ClassLoader.loadClass(java.lang.String, boolean) (ClassLoader.java:511)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at java.lang.Class java.lang.ClassLoader.loadClass(java.lang.String) (ClassLoader.java:469)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at int com.zipow.videobox.mainboard.Mainboard.initMainboard(java.lang.String, java.lang.String, byte[], java.lang.String[], int) ((null):-2)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at void com.zipow.videobox.mainboard.Mainboard.initialize(java.lang.String, boolean, int) ((null):-1)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at void com.zipow.videobox.f.c(boolean, int) ((null):-1)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at void com.zipow.videobox.f.b(boolean, int) ((null):-1)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at void com.zipow.videobox.f.a(boolean, int) ((null):-1)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at void com.zipow.videobox.f.b(android.content.Context, boolean, int) ((null):-1)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at void us.zoom.sdk.bw.a(android.content.Context, us.zoom.sdk.cb, us.zoom.sdk.ca) ((null):-1)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at void us.zoom.sdksample.a.b.a(android.content.Context, us.zoom.sdksample.a.a) ((null):-1)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at void us.zoom.sdksample.ui.InitAuthSDKActivity.onCreate(android.os.Bundle) ((null):-1)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at void android.app.Activity.performCreate(android.os.Bundle) (Activity.java:6251)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at void android.app.Instrumentation.callActivityOnCreate(android.app.Activity, android.os.Bundle) (Instrumentation.java:1107)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at android.app.Activity android.app.ActivityThread.performLaunchActivity(android.app.ActivityThread$ActivityClientRecord, android.content.Intent) (ActivityThread.java:2369)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at void android.app.ActivityThread.handleLaunchActivity(android.app.ActivityThread$ActivityClientRecord, android.content.Intent) (ActivityThread.java:2476)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at void android.app.ActivityThread.-wrap11(android.app.ActivityThread, android.app.ActivityThread$ActivityClientRecord, android.content.Intent) (ActivityThread.java:-1)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at void android.app.ActivityThread$H.handleMessage(android.os.Message) (ActivityThread.java:1344)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at void android.os.Handler.dispatchMessage(android.os.Message) (Handler.java:102)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at void android.os.Looper.loop() (Looper.java:148)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at void android.app.ActivityThread.main(java.lang.String[]) (ActivityThread.java:5417)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at java.lang.Object java.lang.reflect.Method.invoke!(java.lang.Object, java.lang.Object[]) (Method.java:-2)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at void com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run() (ZygoteInit.java:726)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at void com.android.internal.os.ZygoteInit.main(java.lang.String[]) (ZygoteInit.java:616)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410] 
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]     in call to NewGlobalRef
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]     from int com.zipow.videobox.mainboard.Mainboard.initMainboard(java.lang.String, java.lang.String, byte[], java.lang.String[], int)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410] "main" prio=5 tid=1 Runnable
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   | group="main" sCount=0 dsCount=0 obj=0x73e342a0 self=0xb4db6500
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   | sysTid=10586 nice=0 cgrp=default sched=0/0 handle=0xb6f93b34
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   | state=R schedstat=( 702032806 75597450 767 ) utm=63 stm=7 core=0 HZ=100
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   | stack=0xbe5a3000-0xbe5a5000 stackSize=8MB
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   | held mutexes= "mutator lock"(shared held)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #00 pc 00370e01  /system/lib/libart.so (_ZN3art15DumpNativeStackERNSt3__113basic_ostreamIcNS0_11char_traitsIcEEEEiPKcPNS_9ArtMethodEPv+160)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #01 pc 0035046f  /system/lib/libart.so (_ZNK3art6Thread4DumpERNSt3__113basic_ostreamIcNS1_11char_traitsIcEEEE+150)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #02 pc 0025a725  /system/lib/libart.so (_ZN3art9JavaVMExt8JniAbortEPKcS2_+740)
03-21 16:23:36.345 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #03 pc 0025adfd  /system/lib/libart.so (_ZN3art9JavaVMExt9JniAbortVEPKcS2_St9__va_list+64)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #04 pc 000fd1d1  /system/lib/libart.so (_ZN3art11ScopedCheck6AbortFEPKcz+32)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #05 pc 001022e5  /system/lib/libart.so (_ZN3art11ScopedCheck5CheckERNS_18ScopedObjectAccessEbPKcPNS_12JniValueTypeE.constprop.95+5072)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #06 pc 001146d1  /system/lib/libart.so (_ZN3art8CheckJNI12NewGlobalRefEP7_JNIEnvP8_jobject+392)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #07 pc 000495ad  /data/app/us.zoom.sdkexample-2/lib/arm/libcmmlib.so (???)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #08 pc 00049763  /data/app/us.zoom.sdkexample-2/lib/arm/libcmmlib.so (_ZN3Cmm16RefreshMDMConfigEv+22)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #09 pc 0003dcbb  /data/app/us.zoom.sdkexample-2/lib/arm/libcmmlib.so (???)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #10 pc 0003d5f1  /data/app/us.zoom.sdkexample-2/lib/arm/libcmmlib.so (???)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #11 pc 0003eb11  /data/app/us.zoom.sdkexample-2/lib/arm/libcmmlib.so (???)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #12 pc 0003f131  /data/app/us.zoom.sdkexample-2/lib/arm/libcmmlib.so (_ZN5zpref20CreatePolicyProviderERKNS_15PolicyContext_sE+108)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #13 pc 00004db3  /data/app/us.zoom.sdkexample-2/lib/arm/libzoom.so (???)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #14 pc 0000ac3d  /data/app/us.zoom.sdkexample-2/lib/arm/libzoom.so (???)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #15 pc 000074f5  /data/app/us.zoom.sdkexample-2/lib/arm/libzoom.so (???)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #16 pc 00009087  /data/app/us.zoom.sdkexample-2/lib/arm/libzoom.so (_Z13InitMainboardPKcS0_iiPKS0_12PROCESS_TYPE+322)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #17 pc 00004b01  /data/app/us.zoom.sdkexample-2/lib/arm/libzLoader.so (Java_com_zipow_videobox_mainboard_Mainboard_initMainboard+196)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #18 pc 007ae79f  /data/app/us.zoom.sdkexample-2/oat/arm/base.odex (int com.zipow.videobox.mainboard.Mainboard.initMainboard(java.lang.String, java.lang.String, byte[], java.lang.String[], int)+178)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #19 pc 007b3e03  /data/app/us.zoom.sdkexample-2/oat/arm/base.odex (void com.zipow.videobox.mainboard.Mainboard.initialize(java.lang.String, boolean, int)+1902)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #20 pc 00f2699f  /data/app/us.zoom.sdkexample-2/oat/arm/base.odex (void com.zipow.videobox.f.c(boolean, int)+306)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #21 pc 00f1d5b5  /data/app/us.zoom.sdkexample-2/oat/arm/base.odex (void com.zipow.videobox.f.b(boolean, int)+304)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #22 pc 00f1cfa1  /data/app/us.zoom.sdkexample-2/oat/arm/base.odex (void com.zipow.videobox.f.a(boolean, int)+484)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #23 pc 00f1d3c9  /data/app/us.zoom.sdkexample-2/oat/arm/base.odex (void com.zipow.videobox.f.b(android.content.Context, boolean, int)+244)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #24 pc 01480e51  /data/app/us.zoom.sdkexample-2/oat/arm/base.odex (void us.zoom.sdk.bw.a(android.content.Context, us.zoom.sdk.cb, us.zoom.sdk.ca)+1332)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #25 pc 003cc02f  /data/app/us.zoom.sdkexample-2/oat/arm/base.odex (void us.zoom.sdksample.a.b.a(android.content.Context, us.zoom.sdksample.a.a)+490)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #26 pc 00ad9447  /data/app/us.zoom.sdkexample-2/oat/arm/base.odex (void us.zoom.sdksample.ui.InitAuthSDKActivity.onCreate(android.os.Bundle)+1194)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   native: #27 pc 007750a1  /data/dalvik-cache/arm/system@framework@boot.oat (???)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at com.zipow.videobox.mainboard.Mainboard.initMainboard(Native method)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at com.zipow.videobox.mainboard.Mainboard.initialize(unavailable:-1)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at com.zipow.videobox.f.c(unavailable:-1)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at com.zipow.videobox.f.b(unavailable:-1)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at com.zipow.videobox.f.a(unavailable:-1)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at com.zipow.videobox.f.b(unavailable:-1)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   - locked <0x0b4b9919> (a java.lang.Class<com.zipow.videobox.f>)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at us.zoom.sdk.bw.a(unavailable:-1)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at us.zoom.sdksample.a.b.a(unavailable:-1)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at us.zoom.sdksample.ui.InitAuthSDKActivity.onCreate(unavailable:-1)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at android.app.Activity.performCreate(Activity.java:6251)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1107)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2369)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:2476)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at android.app.ActivityThread.-wrap11(ActivityThread.java:-1)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1344)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at android.os.Handler.dispatchMessage(Handler.java:102)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at android.os.Looper.loop(Looper.java:148)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at android.app.ActivityThread.main(ActivityThread.java:5417)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at java.lang.reflect.Method.invoke!(Native method)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:726)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410]   at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:616)
03-21 16:23:36.346 10586-10586/us.zoom.sdkexample A/art: art/runtime/java_vm_ext.cc:410] 
03-21 16:23:36.546 10586-10586/us.zoom.sdkexample A/art: art/runtime/runtime.cc:366] Runtime aborting...

debug without proguard is ok.

any help?

8

Ok I got it.

I download the latest sdk from github release: https://github.com/zoom/zoom-sdk-android/releases
This zip file contains a proguard bug.

And then, it fixed 2 days later:

If I download from the zoom site: https://marketplace.zoom.us/docs/sdk/native-sdks/android/getting-started/install-sdk
The link is directly fetching the master branch.
So this sdk will be ok.

Well, now we’re going to continue to use v4.6.15086.0209 relase with proguard fix version in case of anything else not matching when we got issue and report bug to you guys later.

Is that ok? If zoom has any other bugfix since the release of v4.6.15086.0209 please let me know, thanks a lot.

9

Hi John_Doe,

Thanks for reporting this. Yes, we did upload the incorrect proguard file at the very beginning and we fixed it right away, but I forgot to change the one on the release page. Sorry for the inconvenience. I have fixed this and the version on the release page should be the latest and correct one now.

Thanks!