App crashed while on background

Description
Our app crashed while it was on the background

Which version?
5.0.24433.0616

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Put app on background

Logs

Snippet from crash logs

Thread 42 Crashed:
0 libGPUSupportMercury.dylib 0x00000001f65fffe4 0x1f65fe000 + 8164
1 AGXGLDriver 0x00000001fab01ec8 0x1faadd000 + 151240
2 libGPUSupportMercury.dylib 0x00000001f6600fac 0x1f65fe000 + 12204
3 AGXGLDriver 0x00000001fab033f4 0x1faadd000 + 156660
4 AGXGLDriver 0x00000001faafeaf0 0x1faadd000 + 137968
5 AGXGLDriver 0x00000001faaf7964 0x1faadd000 + 108900
6 GLEngine 0x00000001fbaddb10 0x1fbaca000 + 80656
7 OpenGLES 0x00000001ddb10214 0x1ddb0d000 + 12820
8 MobileRTC 0x000000010413e16c 0x10306c000 + 17637740
9 MobileRTC 0x000000010413c4c4 0x10306c000 + 17630404
10 MobileRTC 0x000000010413c99c 0x10306c000 + 17631644
11 MobileRTC 0x0000000104138470 0x10306c000 + 17613936
12 MobileRTC 0x0000000104138380 0x10306c000 + 17613696
13 MobileRTC 0x0000000104132158 0x10306c000 + 17588568
14 MobileRTC 0x00000001041321b0 0x10306c000 + 17588656
15 MobileRTC 0x0000000104135744 0x10306c000 + 17602372
16 MobileRTC 0x0000000104177860 0x10306c000 + 17872992
17 MobileRTC 0x0000000104135744 0x10306c000 + 17602372
18 MobileRTC 0x00000001041a4900 0x10306c000 + 18057472
19 MobileRTC 0x00000001041a4c2c 0x10306c000 + 18058284
20 MobileRTC 0x0000000104132158 0x10306c000 + 17588568
21 MobileRTC 0x00000001041321b0 0x10306c000 + 17588656
22 MobileRTC 0x0000000104135744 0x10306c000 + 17602372
23 MobileRTC 0x00000001040ef438 0x10306c000 + 17314872
24 MobileRTC 0x00000001040e18cc 0x10306c000 + 17258700
25 libsystem_pthread.dylib 0x00000001da52f2c0 0x1da524000 + 45760
26 libsystem_pthread.dylib 0x00000001da52f220 0x1da524000 + 45600
27 libsystem_pthread.dylib 0x00000001da532cdc 0x1da524000 + 60636

Smartphone (please complete the following information):

  • Device: iPad4,1
  • OS: iOS12
  • Version 2

Additional context
This is not always replicable

Hey @azanton,

Thanks for using the dev forum! It is good to see you again :slight_smile:

I know this may not be reproducible but is there any additional information? Did it happen right when the user backgrounded the app, has hit happened multiple times, was there any specific action in the meeting before backgrounding that could be related?

Thanks!
Michael

Hi @Michael_Condon,

Thanks for the help again! :smiley:

So far it has only been encountered once, and the crash happened right after going to the background.

Hey @azanton,

You are very welcome :slight_smile:

Unfortunately without reproduction steps or crash logs, there is not a whole lot we can do. Please monitor this and let us know if this happens again.

One cause for a backgrounding crash that I have seen before is the MobileRTCMeetingServiceDelegate becoming nil before it is used again by the SDK. It may be worth checking to see if that has happened in your application.

Thanks!
Michael

Hi @Michael_Condon,

How can I send you the crash logs?

Thanks!

Hey @azanton,

You can send the crash logs over email to developersupport@zoom.us. Please mention my name and a link to this post if you decided to do so. Also, please make sure they are symbolicated before sending.

Thanks!
Michael

Hi @Michael_Condon,

Emailed the logs.

Thanks!

Hey @azanton,

Thanks for sending those over. We have received them and the engineers will take a look.

Thanks!
Michael

Hey @azanton,

The engineers have asked that you update to a later version as .0616 is no longer supported for bug investigations.

Thanks!
Michael

Hi @Michael_Condon,

Thanks for notice!

Hey @azanton,

You are welcome!
Please let us know if you have the same issue in the updated version.

Michael