Audio on Safari

Video SDK Web
1

Description
Cannot launch audio in Safari.

Browser Console Error
OPERATION_TIMEOUT

Which Web Video SDK version?
1.1.6

Video SDK Code Snippets

async startAudioMuted() {
        try {
            await this.mediaStream.startAudio();
        } catch (error) {
            console.error(error);   <= ERROR HERE
            this.leaveSession();
        }
        if (!this.mediaStream.isAudioMuted()) {
            this.mediaStream.muteAudio();
        }
    }

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Start zoom session.
  2. Start audio via mediaStream.

Screenshots
If applicable, add screenshots to help explain your problem.

Device (please complete the following information):

  • Device: Macbook Air
  • OS: macOS 12.2.1
  • Browser: Safari
  • Browser Version 15.3 (17612.4.9.1.8)
2

Hey @ol_mas

Thanks for your feedback.

Due to the privacy of the browser, playing audio automatically will cause errors. Listen to the auto-play-audio-failed event will catch the timing, and provide a feedback popper to make the user interact with the page.

Thanks
Vic

3

Ok, but after prompting the user to interact should i call mediaStream.startAudio() again?
Thanks.

4

Seem fixed. I just tested on latest safari 15.4 ipad iOS and audio now works but still doesn’t work for Google Chrome iOS.