Camera and Active Media issues while in Meeting

Video SDK
1

Format Your New Topic as Follows:

Video SDK Type and Version
2.2.10

Description
Some users have been experiencing camera issues and active media issues in the following session marked below. They have reported that the camera is taking longer than usual to turn on and some errors happening trying to switch between multiple cameras. As well as one user receiving an Active Media Error. I was wondering if the log on Zooms side has any details as to what might be happening or if you can point me in the direction of where I might acquire this information for myself.

Error?
As mentioned above, camera issues and Active Media issues

The following session ids are:

zmlKrkD3R4SozzVaaX67Cg==

2

Hey @Ekko

Thanks for your feedback.

zmlKrkD3R4SozzVaaX67Cg==

After analyzing the log, we found User 33558528 indeed encountered an active media failed issue and received the ActiveMediaFailedCode.WebGlContextInvalid(204) code. This could be due to using an incorrect canvas element or the browser not supporting WebGL rendering.

Thanks
Vic