Clarification on OBF tokens and ZAK tokens (URGENT)

Meeting SDK
1

Hello Zoom.

I am trying to understand if we are affected or not.

We have an organization with 10,000+ real people using our product (mobile and web app) integrated with our product.

These people DO NOT have an existing Zoom account.

From what I know we use a ZAK + JWT flow, but we have a host’s Zoom account and a developer Zoom account where the SDK app exists and is currently hosted on the marketplace.

Will we need the OBF tokens or can we continue with ZAK + JWT flow.

I may need to get in touch with a Zoom engineer directly for confirmation, please make this possible as this is an urgent matter.

2

@elisa.zoom @TimZoom @joan.zoom Is there an email I can contact directly to a Zoom Engineer to discuss and solve this quickly?

Thanks.

3

Hello @marcok05k
Thanks for reaching out to us! We do have a lot of information about about this change, you can find it all here:

We are also providing weekly office hours where some of my colleagues can provide you with support, please register here:

I am looping in my colleagues @joan.zoom and @JenBrissman to shed some more light here!

4

Thanks, Elisa ,

We do need a bit of urgent support as we are somewhat likely affected and our situation is rather unique, (needed for user managed app approval) but I do have a few questions.

Is there any way to move an approved General / User Managed app to another Zoom account?

Thanks.

5

Hi @marcok05k
Yes, you can transfer your app to another Zoom account and our support team will be able to help you do that

Feel free to post your other questions here in this thread so we can chime in and try to resolve them!

6

Hi @elisa.zoom

OK, so that means that when we transfer our General / User Managed app to to another Zoom account the other Zoom account receiving the app can continue as normal without using OBF tokens?

Also do you have a support email or someone I can contact directly on this to transfer the Zoom account? @elisa.zoom

Thanks.