Cloud recordings exist but cannot fetch the meeting details from the dashboard

There are a good number of recordings that we get pinged about through the “Cloud Recording Completed” event webhook that has a trace of cloud recordings but no meeting record in the dashboard/report endpoints. Could you help?

Which App Type (OAuth / Chatbot / JWT / Webhook)?

Which Endpoint/s?

How To Reproduce (If applicable)
Can provide meeting ids privately if requested.

Hey @berk,

Thank you for reaching out to the Zoom Developer Forum. If a meeting hasn’t been started in a month, it will expire and you’ll want to use the Past Meeting Details API in order to obtain information about the meetings.

If that doesn’t help, please send an email to referencing this post with the message IDs in question.


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