Dashboard Total CRC Port Usage

Description
How do I get the CRC port data like the card on the Dashboard tab? I tried this api endpoint: https://marketplace.zoom.us/docs/api-reference/zoom-api/dashboards/dashboardcrc

I receive an array of data without error, but cannot seem to get the same calculation as the dashboard card on the dashboard tab from the hour by hour data I receive. Am I missing something about the data or is there another api endpoint that is used for the totals vs hour by hour?

Error
None, just confusion :blush:

Which App Type (OAuth / Chatbot / JWT / Webhook)?
OAuth

Which Endpoint/s?

Hey @jgutenplan,

Thank you for reaching out to the Zoom Developer Forum. From what I understand, both the dashboard UI and the API should reflect the same data for this API.

Are you able to share the request URL that you’re using, the response, and a screenshot of what you’re seeing in the UI?

I’ll investigate this further with that.

Thanks,
Max

Thanks for the response. Here are some screenshots and details.

/metrics/crc?from=2021-01-27&to=2021-02-02

Api call using metric crc returns the following data:

{“from”:“2021-01-27”,“to”:“2021-02-02”,“crc_ports_usage”:[{“date_time”:“2021-01-27”,“crc_ports_hour_usage”:[{“hour”:“00”,“max_usage”:0,“total_usage”:0},{“hour”:“01”,“max_usage”:0,“total_usage”:0},{“hour”:“02”,“max_usage”:0,“total_usage”:0},{“hour”:“03”,“max_usage”:0,“total_usage”:0},{“hour”:“04”,“max_usage”:0,“total_usage”:0},{“hour”:“05”,“max_usage”:0,“total_usage”:0},{“hour”:“06”,“max_usage”:0,“total_usage”:0},{“hour”:“07”,“max_usage”:0,“total_usage”:0},{“hour”:“08”,“max_usage”:0,“total_usage”:0},{“hour”:“09”,“max_usage”:0,“total_usage”:0},{“hour”:“10”,“max_usage”:1,“total_usage”:3},{“hour”:“11”,“max_usage”:0,“total_usage”:0},{“hour”:“12”,“max_usage”:1,“total_usage”:1},{“hour”:“13”,“max_usage”:1,“total_usage”:7},{“hour”:“14”,“max_usage”:1,“total_usage”:3},{“hour”:“15”,“max_usage”:0,“total_usage”:0},{“hour”:“16”,“max_usage”:0,“total_usage”:0},{“hour”:“17”,“max_usage”:0,“total_usage”:0},{“hour”:“18”,“max_usage”:0,“total_usage”:0},{“hour”:“19”,“max_usage”:0,“total_usage”:0},{“hour”:“20”,“max_usage”:0,“total_usage”:0},{“hour”:“21”,“max_usage”:0,“total_usage”:0},{“hour”:“22”,“max_usage”:0,“total_usage”:0},{“hour”:“23”,“max_usage”:0,“total_usage”:0}]},{“date_time”:“2021-01-28”,“crc_ports_hour_usage”:[{“hour”:“00”,“max_usage”:0,“total_usage”:0},{“hour”:“01”,“max_usage”:0,“total_usage”:0},{“hour”:“02”,“max_usage”:0,“total_usage”:0},{“hour”:“03”,“max_usage”:0,“total_usage”:0},{“hour”:“04”,“max_usage”:0,“total_usage”:0},{“hour”:“05”,“max_usage”:0,“total_usage”:0},{“hour”:“06”,“max_usage”:0,“total_usage”:0},{“hour”:“07”,“max_usage”:0,“total_usage”:0},{“hour”:“08”,“max_usage”:0,“total_usage”:0},{“hour”:“09”,“max_usage”:0,“total_usage”:0},{“hour”:“10”,“max_usage”:0,“total_usage”:0},{“hour”:“11”,“max_usage”:0,“total_usage”:0},{“hour”:“12”,“max_usage”:0,“total_usage”:0},{“hour”:“13”,“max_usage”:0,“total_usage”:0},{“hour”:“14”,“max_usage”:0,“total_usage”:0},{“hour”:“15”,“max_usage”:0,“total_usage”:0},{“hour”:“16”,“max_usage”:0,“total_usage”:0},{“hour”:“17”,“max_usage”:0,“total_usage”:0},{“hour”:“18”,“max_usage”:0,“total_usage”:0},{“hour”:“19”,“max_usage”:0,“total_usage”:0},{“hour”:“20”,“max_usage”:0,“total_usage”:0},{“hour”:“21”,“max_usage”:0,“total_usage”:0},{“hour”:“22”,“max_usage”:0,“total_usage”:0},{“hour”:“23”,“max_usage”:0,“total_usage”:0}]},{“date_time”:“2021-01-29”,“crc_ports_hour_usage”:[{“hour”:“00”,“max_usage”:0,“total_usage”:0},{“hour”:“01”,“max_usage”:0,“total_usage”:0},{“hour”:“02”,“max_usage”:0,“total_usage”:0},{“hour”:“03”,“max_usage”:0,“total_usage”:0},{“hour”:“04”,“max_usage”:0,“total_usage”:0},{“hour”:“05”,“max_usage”:0,“total_usage”:0},{“hour”:“06”,“max_usage”:0,“total_usage”:0},{“hour”:“07”,“max_usage”:0,“total_usage”:0},{“hour”:“08”,“max_usage”:0,“total_usage”:0},{“hour”:“09”,“max_usage”:0,“total_usage”:0},{“hour”:“10”,“max_usage”:0,“total_usage”:0},{“hour”:“11”,“max_usage”:0,“total_usage”:0},{“hour”:“12”,“max_usage”:0,“total_usage”:0},{“hour”:“13”,“max_usage”:0,“total_usage”:0},{“hour”:“14”,“max_usage”:0,“total_usage”:0},{“hour”:“15”,“max_usage”:0,“total_usage”:0},{“hour”:“16”,“max_usage”:0,“total_usage”:0},{“hour”:“17”,“max_usage”:0,“total_usage”:0},{“hour”:“18”,“max_usage”:0,“total_usage”:0},{“hour”:“19”,“max_usage”:0,“total_usage”:0},{“hour”:“20”,“max_usage”:0,“total_usage”:0},{“hour”:“21”,“max_usage”:0,“total_usage”:0},{“hour”:“22”,“max_usage”:0,“total_usage”:0},{“hour”:“23”,“max_usage”:0,“total_usage”:0}]},{“date_time”:“2021-01-30”,“crc_ports_hour_usage”:[{“hour”:“00”,“max_usage”:0,“total_usage”:0},{“hour”:“01”,“max_usage”:0,“total_usage”:0},{“hour”:“02”,“max_usage”:0,“total_usage”:0},{“hour”:“03”,“max_usage”:0,“total_usage”:0},{“hour”:“04”,“max_usage”:0,“total_usage”:0},{“hour”:“05”,“max_usage”:0,“total_usage”:0},{“hour”:“06”,“max_usage”:0,“total_usage”:0},{“hour”:“07”,“max_usage”:0,“total_usage”:0},{“hour”:“08”,“max_usage”:0,“total_usage”:0},{“hour”:“09”,“max_usage”:0,“total_usage”:0},{“hour”:“10”,“max_usage”:0,“total_usage”:0},{“hour”:“11”,“max_usage”:0,“total_usage”:0},{“hour”:“12”,“max_usage”:0,“total_usage”:0},{“hour”:“13”,“max_usage”:0,“total_usage”:0},{“hour”:“14”,“max_usage”:0,“total_usage”:0},{“hour”:“15”,“max_usage”:0,“total_usage”:0},{“hour”:“16”,“max_usage”:0,“total_usage”:0},{“hour”:“17”,“max_usage”:0,“total_usage”:0},{“hour”:“18”,“max_usage”:0,“total_usage”:0},{“hour”:“19”,“max_usage”:0,“total_usage”:0},{“hour”:“20”,“max_usage”:0,“total_usage”:0},{“hour”:“21”,“max_usage”:0,“total_usage”:0},{“hour”:“22”,“max_usage”:0,“total_usage”:0},{“hour”:“23”,“max_usage”:0,“total_usage”:0}]},{“date_time”:“2021-01-31”,“crc_ports_hour_usage”:[{“hour”:“00”,“max_usage”:0,“total_usage”:0},{“hour”:“01”,“max_usage”:0,“total_usage”:0},{“hour”:“02”,“max_usage”:0,“total_usage”:0},{“hour”:“03”,“max_usage”:0,“total_usage”:0},{“hour”:“04”,“max_usage”:0,“total_usage”:0},{“hour”:“05”,“max_usage”:0,“total_usage”:0},{“hour”:“06”,“max_usage”:0,“total_usage”:0},{“hour”:“07”,“max_usage”:0,“total_usage”:0},{“hour”:“08”,“max_usage”:0,“total_usage”:0},{“hour”:“09”,“max_usage”:0,“total_usage”:0},{“hour”:“10”,“max_usage”:0,“total_usage”:0},{“hour”:“11”,“max_usage”:0,“total_usage”:0},{“hour”:“12”,“max_usage”:0,“total_usage”:0},{“hour”:“13”,“max_usage”:0,“total_usage”:0},{“hour”:“14”,“max_usage”:0,“total_usage”:0},{“hour”:“15”,“max_usage”:0,“total_usage”:0},{“hour”:“16”,“max_usage”:0,“total_usage”:0},{“hour”:“17”,“max_usage”:0,“total_usage”:0},{“hour”:“18”,“max_usage”:0,“total_usage”:0},{“hour”:“19”,“max_usage”:0,“total_usage”:0},{“hour”:“20”,“max_usage”:0,“total_usage”:0},{“hour”:“21”,“max_usage”:0,“total_usage”:0},{“hour”:“22”,“max_usage”:0,“total_usage”:0},{“hour”:“23”,“max_usage”:0,“total_usage”:0}]},{“date_time”:“2021-02-01”,“crc_ports_hour_usage”:[{“hour”:“00”,“max_usage”:0,“total_usage”:0},{“hour”:“01”,“max_usage”:0,“total_usage”:0},{“hour”:“02”,“max_usage”:0,“total_usage”:0},{“hour”:“03”,“max_usage”:0,“total_usage”:0},{“hour”:“04”,“max_usage”:0,“total_usage”:0},{“hour”:“05”,“max_usage”:0,“total_usage”:0},{“hour”:“06”,“max_usage”:0,“total_usage”:0},{“hour”:“07”,“max_usage”:0,“total_usage”:0},{“hour”:“08”,“max_usage”:0,“total_usage”:0},{“hour”:“09”,“max_usage”:0,“total_usage”:0},{“hour”:“10”,“max_usage”:0,“total_usage”:0},{“hour”:“11”,“max_usage”:0,“total_usage”:0},{“hour”:“12”,“max_usage”:0,“total_usage”:0},{“hour”:“13”,“max_usage”:0,“total_usage”:0},{“hour”:“14”,“max_usage”:0,“total_usage”:0},{“hour”:“15”,“max_usage”:0,“total_usage”:0},{“hour”:“16”,“max_usage”:0,“total_usage”:0},{“hour”:“17”,“max_usage”:0,“total_usage”:0},{“hour”:“18”,“max_usage”:0,“total_usage”:0},{“hour”:“19”,“max_usage”:0,“total_usage”:0},{“hour”:“20”,“max_usage”:0,“total_usage”:0},{“hour”:“21”,“max_usage”:0,“total_usage”:0},{“hour”:“22”,“max_usage”:0,“total_usage”:0},{“hour”:“23”,“max_usage”:0,“total_usage”:0}]},{“date_time”:“2021-02-02”,“crc_ports_hour_usage”:[{“hour”:“00”,“max_usage”:0,“total_usage”:0},{“hour”:“01”,“max_usage”:0,“total_usage”:0},{“hour”:“02”,“max_usage”:0,“total_usage”:0},{“hour”:“03”,“max_usage”:0,“total_usage”:0},{“hour”:“04”,“max_usage”:0,“total_usage”:0},{“hour”:“05”,“max_usage”:0,“total_usage”:0},{“hour”:“06”,“max_usage”:0,“total_usage”:0},{“hour”:“07”,“max_usage”:0,“total_usage”:0},{“hour”:“08”,“max_usage”:0,“total_usage”:0},{“hour”:“09”,“max_usage”:0,“total_usage”:0},{“hour”:“10”,“max_usage”:0,“total_usage”:0},{“hour”:“11”,“max_usage”:1,“total_usage”:1},{“hour”:“12”,“max_usage”:0,“total_usage”:0},{“hour”:“13”,“max_usage”:0,“total_usage”:0},{“hour”:“14”,“max_usage”:0,“total_usage”:0},{“hour”:“15”,“max_usage”:0,“total_usage”:0},{“hour”:“16”,“max_usage”:0,“total_usage”:0},{“hour”:“17”,“max_usage”:0,“total_usage”:0},{“hour”:“18”,“max_usage”:0,“total_usage”:0},{“hour”:“19”,“max_usage”:0,“total_usage”:0},{“hour”:“20”,“max_usage”:0,“total_usage”:0},{“hour”:“21”,“max_usage”:0,“total_usage”:0},{“hour”:“22”,“max_usage”:0,“total_usage”:0},{“hour”:“23”,“max_usage”:0,“total_usage”:0}]}]}

This data matches the CRC tab in the dashboard, BUT I am not finding or understanding how the card in the screenshot below gets its values from this data

Here is the data in the dashboard cards for the same time frame: (I removed the data from the other cards for this post)

How is the value 1 CRC Ports Usage and 1 in Total in the card calculated, or is there another api call that I am missing?

Hey @jgutenplan,

Thank you for providing additional information. I’ve consulted an internal resource in order to gain more insight. I’ll update you here when I have more information. (ZOOM-246017)

Thanks,
Max

Any updates on this?

Hey @jgutenplan ,

We do not have any updates to share with you yet, but we are in the process of investigating this.

We will have an update for you shortly. :slight_smile:

Thanks,
Tommy