Hello, we are currently developing a Zoom App for our product where users can see their past zoom meetings and phone calls.
We do understand that upon uninstalling the Zoom App we need to delete all (user) data within our systems (in the cloud) but what is a bit unclear is how to handle data stored on the users device/within an Mobile/Desktop App installed on a device. So basically data not stored in the cloud.
Let’s say the user installs a Zoom App enabling a Desktop App to store that users data locally on a PC (utilizing the API directly).
Sometimes later the user uninstalls the Zoom App via the Zoom Website. We clear all data from our cloud systems upon “De-Auth Notification” but how do we handle the local data? What if the user never starts the Desktop App again (within the 10 days limit), so it cannot get notified to delete the data (by our cloud system)? Does that kind of data even fall under the Data Compliance as we do not have access to it but only the users themselves?
Just to clarify: we understand (and agree) that deletion of all user data in the cloud is relevant and a necessity. But what to do with data we have no access to (any longer) because it is stored “offline” / outside the cloud by the user?