Data from the API’s is not matching with the data in Zoom dashboard

  1. Used Dashboard API->List Meetings
    Trying to find the number of meetings on 3rd Feb 2020.
    Output shows the total records/total meetings as 2962.

If we check the 3rd Feb 2020 data in dashboard, the total number of meetings are 3038.
Similar kind of issue is reported in devforum in Sep 2019. And, I didn’t see any solution provided there. Could you please look into it?
“Discrepancy between Dashboard MeetingMinutes reported vs MeetingMinutes computed using REST API meeting participant data rertieved”

Which App Type (OAuth / Chatbot / JWT / Webhook)? - JWT

Which Endpoint/s?
https://api.zoom.us/v2/metrics/meetings

Hey @priyanka.thummala,

This may be related to the API UTC time vs dashboard local time.

Checkout this thread:

Thanks,
Tommy

Hi Tommy,


Our dashboard shows the timezone as UTC .
Attaching the screenshots for your reference.
There is a huge difference when I checked it fpr Mar 31st 2020.


Thanks,
Priyanka.

Hey @priyanka.thummala,

Make sure to pass in the same to and from date when using API.

from=2020-04-09

to=2020-04-16

Thanks,
Tommy

Hello,

April’s screenshot is just showing the timezone .

If you observe the data related screenshots, I have sent for Mar 31st only. That is where the count is not matching.

Thanks,
Priyanka.

Hey @priyanka.thummala,

Can you try passing in 2020-03-30 for the from query param?

Thanks,
Tommy


image

Thanks,
Priyanka.

Thanks @priyanka.thummala,

We are looking into the issue and will get back to you (ZOOM-88802).

-Tommy

Any update on this issue ?

Thanks,
Priyanka.

Hey @priyanka.thummala,

It should be fixed going forward. Please check,

Thanks,
Tommy

Hi Tommy,

I still see this issue. I just verified for 31st Mar meetings data.

Thanks,
Priyanka.

Hey @priyanka.thummala,

I have just asked our engineers to repair your data on March 31st.

Thanks,
Tommy

Hi Tommy,

Just to clarify , it is not just for 31st Mar. Data is not matching for all the dates.

Thanks,

Priyanka.

Any update on this ?

Thanks,
Priyanka.

Hey @priyanka.thummala,

To confirm, it is not matching at all for any dates? I have pinged our engineering team to look into it again.

Thanks,
Tommy