Number of meetings I get from API and Zoom Dashboard are not match

Description
According to List Meetings API, the number of meetings on 2021-11-01(UTC) is 2,233.
But according to Zoom Dashboard, the number of meetings on 2021-11-01(UTC) is 2,279.
Why the numbers are different?

Which App Type (OAuth / Chatbot / JWT / Webhook)?
JWT

Which Endpoint/s?
/metrics/meetings

How To Reproduce (If applicable)

  1. Call API with following parameters
    • from: 2021-11-01
    • to: 2021-11-01
    • type: past
  2. View the Zoom Dashboard.
  3. Compare them.

Screenshots (If applicable)
The API response

Zoom Dashboard

Hi @osawa.yuta,

Which timezone is your Zoom account based on? Note that the web UI will query data based on a time period relating to your local time. The API, however, will query data based on a 24 hour period in UTC. For this reason, the response from the API will likely be slightly different.

Let me know if this helps to clarify,
Will

Hi Will.

Timezone my account based on is here?

It is not UTC.
I will try to chage it into UTC, and compare again.

Thanks for confirming, @osawa.yuta! Let me know your findings :slight_smile:

Hi Will.

I changed the time zone in my profile to UTC, but the values in the bar chart don’t seem to have changed.
I think the time zone in the chart was UTC from the beginning.


Hi @osawa.yuta,

Thank you for double checking that.

Can I kindly ask that you send us an email at developersupport@zoom.us with your account details, and a link to the page you’re querying in the dashboard as well as the full API request and response you’re comparing it to?

This will help us to take a closer look for you.

Best,
Will

Hi Will.

Thank you for your answer on Zoom Developer Forum.

Our account number is “”.

This is link to the page I querying.

https://nesic.zoom.us/account/metrics/dashboard

I chose “Custom Range” and set start-date as Nov 01, 2021, set end-date as Nov 30, 2021.

This is API request.

Method:GET

Request URL:https://api.zoom.us/v2/metrics/meetings

Parameters:

type:past

(Attachment response_2021-11-01.zip is missing)

Hi @osawa.yuta,

Please share these details with us directly via email so that we can discuss the specifics of your account in a private manner.

Thank you,
Will

Hi Will.

I sent you a e-mail with a attachment(JSON file) last week.

But I had received following e-mail.

How can I send you API response JSON file?

Hi, @osawa.yuta,

Have you tried to use a Github Gist to send the JSON file? You can create a private Gist and include the link in the email. Down below is a link to How to make a private Gist :

I hope this helps.

Best,
Donte

Hi Donte.

Thanks for the suggestion.

Could you please tell me another way to send JSON files?

以上、よろしくお願いいたします。

@osawa.yuta If you paste the code into your commend and then add three back ticks before and after that should format your json so we can easily view it.

Example

```

{ Your Code HEre }

```

Or you can upload it to a cloud service and send us a link