Number of meetings I get from API and Zoom Dashboard are not match

API and Webhooks
1

Description
According to List Meetings API, the number of meetings on 2021-11-01(UTC) is 2,233.
But according to Zoom Dashboard, the number of meetings on 2021-11-01(UTC) is 2,279.
Why the numbers are different?

Which App Type (OAuth / Chatbot / JWT / Webhook)?
JWT

Which Endpoint/s?
/metrics/meetings

How To Reproduce (If applicable)

  1. Call API with following parameters
    • from: 2021-11-01
    • to: 2021-11-01
    • type: past
  2. View the Zoom Dashboard.
  3. Compare them.

Screenshots (If applicable)
The API response

API_4
API_4952×539 7.7 KB

Zoom Dashboard

ダッシュボード_3
ダッシュボード_31599×791 23.4 KB

2

Hi @osawa.yuta,

Which timezone is your Zoom account based on? Note that the web UI will query data based on a time period relating to your local time. The API, however, will query data based on a 24 hour period in UTC. For this reason, the response from the API will likely be slightly different.

Let me know if this helps to clarify,
Will

3

Hi Will.

Timezone my account based on is here?

プロフィール_2
プロフィール_21109×671 11.3 KB

It is not UTC.
I will try to chage it into UTC, and compare again.

4

Thanks for confirming, @osawa.yuta! Let me know your findings :slight_smile:

5

Hi Will.

I changed the time zone in my profile to UTC, but the values in the bar chart don’t seem to have changed.
I think the time zone in the chart was UTC from the beginning.

ダッシュボード_2
ダッシュボード_2923×470 15.4 KB

プロフィール_2
プロフィール_2915×494 3.79 KB

6

Hi @osawa.yuta,

Thank you for double checking that.

Can I kindly ask that you send us an email at developersupport@zoom.us with your account details, and a link to the page you’re querying in the dashboard as well as the full API request and response you’re comparing it to?

This will help us to take a closer look for you.

Best,
Will

7

Hi Will.

Thank you for your answer on Zoom Developer Forum.

Our account number is “”.

This is link to the page I querying.

https://nesic.zoom.us/account/metrics/dashboard

I chose “Custom Range” and set start-date as Nov 01, 2021, set end-date as Nov 30, 2021.

This is API request.

Method:GET

Request URL:https://api.zoom.us/v2/metrics/meetings

Parameters:

type:past

(Attachment response_2021-11-01.zip is missing)

8

Hi @osawa.yuta,

Please share these details with us directly via email so that we can discuss the specifics of your account in a private manner.

Thank you,
Will

9

Hi Will.

I sent you a e-mail with a attachment(JSON file) last week.

But I had received following e-mail.

How can I send you API response JSON file?

10

Hi, @osawa.yuta,

Have you tried to use a Github Gist to send the JSON file? You can create a private Gist and include the link in the email. Down below is a link to How to make a private Gist :

I hope this helps.

Best,
Donte

11

Hi Donte.

Thanks for the suggestion.

Could you please tell me another way to send JSON files?

以上、よろしくお願いいたします。

12

@osawa.yuta If you paste the code into your commend and then add three back ticks before and after that should format your json so we can easily view it.

Example

```

{ Your Code HEre }

```

Or you can upload it to a cloud service and send us a link

13

Hi MaxM.

The response JSON of the API contains personal information.
I want to send it securely.

14

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