Download URL is not working

Hey @selva.iyyamperumal,

Can you please private message me the meeting id.

Thanks,
Tommy

Sent Tom. Please check and let us know
Thanks.
Selva

Thanks @selva.iyyamperumal,

I will check as soon as possible.

-Tommy

It looks like when I try to request a video download by adding the “?access_token=”+jwt, the response I get is a 302 (temporary redirect), but there is no “Location” header to tell me where to redirect to. I think there should be. This might be in violation of HTTP protocol.

Hey @magmatic,

Can you please send this and the download_url to developersupport@zoom.us so we can debug?

Thanks,
Tommy

1 Like

I got the same problem.
Did someone solve this problem with PHP?

@tommy
download_url and down_load token I got from “recording.completed” event that works normally with wget and browser but do not work with curl.
GuzzleHttp\Client also does not work.

Hey @kju ,

Can you please send this and the download_url to developersupport@zoom.us so we can debug?

Thanks,
Tommy

Can you post the PHP CURL code that works for downloading the recordings. I keep getting “Download has been disabled by the administrator (200)” even after using the JWT token with the download URL i get using the V2 API.
I have an urgent need to download recordings from my account.

Hey @ssnukala,

It sounds like your Zoom admin or owner has disabled Cloud Recordings from being downloaded. Make sure this setting is turned on:

You can check the setting here: https://zoom.us/account/setting?tab=recording

Thanks,
Tommy

I just verified it is enabled. I am one of the Admins and we have multiple licensed users recording their meetings, i am writing a script to download all the recordings.
But when I use the download URL plus the JWT token in the access_token query parameter it gives me the error

This is working now, had an issue with the JWT value, fixed that and now i am able to download.

But only works if I am actually logged into my Zoom Account. and gives me {"status":false,"errorCode":124,"errorMessage":"Forbidden"} when I am not logged in

Hey @ssnukala,

Is your download url in this format:

download_url?access_token=JWT_TOKEN_HERE

If you are still having issues, please send your download_url to developersupport@zoom.us so we can assist further.

Thanks,
Tommy

Hello, tommy
I’m going to save stream from zoom download link and to upload it to aws s3 in node.js.
but I am getting error when I try to get file from download link

const download_url = meeting.recording_files[0].download_url + ‘?access_token=’ + zoomAccessToken;

request({

headers: {

  'Authorization': 'Bearer ' + zoomAccessToken,

  'Content-Type': 'application/json'

},

uri: download_url,

method: 'GET'

}, function (err, response, body) {

if (err) {

  return res.status(500).send({ error: true, errorObj: err });

} else {

  res.status(200).send({ daba: body, error: false });

}

})

zoomAccessToken is a token I got it from Oauth.
It gives following error.
{“status”:false,“errorCode”:401,“errorMessage”:“Forbidden”}
Looking forward to hearing from you.
Thank you.

Hi @zeeshanahmed,

Please try removing your authorization bearer header, and only use the ?access_token= method of authentication by appending the token to the download_url.

Let me know if this helps—thanks!
Will

1 Like

i have also coded an automatization to download recordings

in some cases the download goes well

but in some other cases i got this error message:

{"status":false,"errorCode":1001,"errorMessage":"Forbidden"}

@tommy @will.zoom :sparkles: could you help us with this error?

@fcedillo,

Thanks for posting, the topic is different from the behavior you described, We kindly ask can you create a new topic for this matter.

Best,
Donte

1 Like

Thank you donte.S

I have created a new topic: Recordings' Download URL responds error 1001: Forbidden

Thanks for the heads up, @fcedillo ! I’ve replied to you in the new topic.

Donte