Firefox: XML Parsing Error: not well-formed

I am using Web SDK 1.8.1.

I get an error only in Firefox “XML Parsing Error: not well-formed”.

Hey @NKSM,

In order to help debug this, can you please provide your code snippets/steps to reproduce? Additionally, are you starting or joining a meeting when you run into this?

Thanks—I’ll keep an eye out for those details.

Best,
Will

Hi @will.zoom,

This happens both at starting and at joining.

<script>
// For CDN version default
ZoomMtg.setZoomJSLib('https://dmogdx0jrul3u.cloudfront.net/1.8.1/lib', '/av');

ZoomMtg.preLoadWasm();

ZoomMtg.prepareJssdk();

ZoomMtg.init({
    leaveUrl:"{{ meet_config.leave_url }}",
    isSupportAV: true,
    disableInvite: true,
    disableCallOut: true,
    success: function(success){
        ZoomMtg.join({
            signature: "{{ meet_config.signature }}",
            meetingNumber: "{{ meet_config.meeting_number }}",
            userName: "{{ meet_config.username }}",
            apiKey: "{{ meet_config.api_key }}",
            passWord: "{{ meet_config.password }}",
            success: function(success){
                ZoomMtg.showInviteFunction({show: false});
            },
            error: function(error){
                console.log(error);
            }
        })
    },
    error: function(error){
        console.log(error);
    }
});

</script>

Thanks for debugging.

Hey @NKSM,

Thanks for clarifying—To confirm, is this causing any functional issues, or is this just limited to the error in the console. We’ll be happy to look into this, but want to understand if this is having any other effects.

Best,
Will

Hi @will.zoom.

Yes, this is causing functional issues.
As you can see from my screenshot, I have a black screen, all functionality is broken.

Thanks

Hey @NKSM,

Thanks for confirming—we’re looking into this. (ZOOM-202986).

Best,
Will

Where can I see status of this issue (ZOOM-202986)?

Hi @NKSM,

We don’t have a public issue tracker—I will follow up with you here as soon as I have an update.

Thanks,
Will

we have the same problem and a webinar tomorrow, with a lot of attendees

Hey @alfonso.moscato

Our team is still looking into this—apologies for the delay.

Best,
Will

Hey @will.zoom,

I’ve used proxy that’s why it hasn’t worked.
So that now works as it should in Firefox.
And my apologies for any inconvenience caused.

Thanks.

Hi @NKSM,

Ah, I see! Thanks so much for following up and letting me know. Glad it’s sorted. :slight_smile:

Best,
Will