The token we get from Zoom seems to have a long enough expiry, and we’re frequently communicating with Zoom, yet our users are seeing invalid_request every 24 hours. It’s frustrating them and we can’t figure out what we need to do to keep the token fresh. OAuth authorization error, token revocation…

Hi @fahad.beehive , Thanks for reviewing my tips and for the feedback. In order to help confirm what is causing this issue for you, can you please share an example of a recent token that threw this error? You can email this to us at developersupport@zoom.us and reference this thread. This will help…

Thanks Will, however we don’t store or log our token IDs so I don’t know how to provide you with one. We have not been able to reproduce this on our mac but several of our customers are experiencing this problem daily. We don’t have any way of sharing the tokens.

We’ve managed to send a user a special build that logs the token. I’ve emailed developer support - if someone could please look into this for us. Here’s what we’re doing: User authenticates with zoom, we save both refresh / access tokens We do this each time: 2) Before each request made to Zoom…

Also, I don’t know if this matters, but the user is using our app on three macs (each authenticated separately of course). Could this be causing automatic revocation? Can they use the same app authenticated multiple times on different machines?

Hi @fahad.beehive , I can see that we’ve connected over email and I will continue the conversation there. Thanks, Will

We’re running into the same issue with our integration. If a resolution is reached, can you please post it back to this thread?

There seems to be no resolution for now - this is a bug with how Zoom handles OAuth. They invalidate your refresh token and auth tokens the moment the user authenticates on a different device.

@morgs.dovetail please see my post here: [image] User's refresh token keeps expiring API and Webhooks Hey @morgs.dovetail , Currently, if a user simultaneously accesses the app from a second device such as another computer, phone, etc., any other access_tokens will be inva…

Zoom if you are keeping track we are also having this issue. Supporting multiple devices is an important part of most web apps in todays world. Thanks.

As a quick fix at least can Zoom not invalidate the previous refresh token so we can at least issue a new authorization token without having to re-auth from scratch?

Frequently receiving invalid_request / token revocation from Zoom

API and Webhooks

will.zoom (Will) March 25, 2021, 3:16pm 18

Understood—thanks Fahad.

User cannot authenticate to zoom API on multiple devices

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Frequently receiving invalid_request / token revocation from Zoom

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