Getting No privilege error while trying to create a user in sub account

My company has acquired an ISV account. I was able to create a sub-account in it via the API. I’m not able to create a user associated with the sub-account though. I’m using the JWT token generated via the JWT app in the master account for this POST call. The GET call to list all users in the sub account works but the POST call gives No Privileges error.


“code”: 200,
“message”: “No privilege.”

Which App Type (OAuth / Chatbot / JWT / Webhook)?

Which Endpoint/s? I’m following

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. curl --location --request POST '' \ --header 'authorization: Bearer {{jwt}}' \ --header 'content-type: application/json' \ --data-raw '{ "action": "create", "user_info": { "email": "tverma@j.mail", "type": 2, "first_name": "Tushar", "last_name": "JMail" } }'
  2. { "code": 200, "message": "No privilege." }

Screenshots (If applicable)

Additional context
Can sub-accounts use the app of master accounts to work with API’s? This includes master API’s as well

Can we get on a call as we have some other pointers to discuss as well pertaining to the ISV account?

Hey @tvermacvent,

Our engineering team is investigating this issue. I will keep you updated on the resolution. (ZOOM-179250)


Hey @tvermacvent,

The account you are trying to create a user with is a free account. You need a Pro or higher account to create users.



Hi.I’m developing free application for school teachers and students.There I need to create users with automatic approval.For this usecase i’m using with custCreate as action.For using this api with custCreate action ,which plan we need to use.Please do clarify

Hi @narasimman315,

To use custCreate, you’ll need to have an ISV plan. You can reach out to our ISV team here: