getUserInfoById(userId) method always return null

Meeting SDK Android
1

Meeting SDK Type and Version
SDK Type: Zoom Meeting SDK for Android
Version: zoom-sdk-android-6.4.3.28970

Description:
I’m working with the Zoom Meeting SDK for Android and attempting to retrieve participant information during an active meeting using the following code:

InMeetingUserInfo userInfo = ZoomSDK.getInstance()
.getInMeetingService()
.getUserInfoById(userId);

However, userInfo consistently returns null despite the userId being valid.

Error / Issue:
There is no crash or explicit error message, but the getUserInfoById() method returns null even when the user is clearly present in the meeting.

Troubleshooting Routes:

  • Verified that the userId is obtained from the active user list provided by getInMeetingUserList().
  • Ensured that the user is currently in the meeting when the method is called.
  • Confirmed that the issue persists even after adding delays or checking from various meeting states (e.g., MEETING_STATUS_INMEETING).
1 Like
3

Looking into this for you @Rushil

4

Any Update @gianni.zoom ??

5

Hi @Rushil sorry no update at this time, can you please open a support ticket? This seems like unexpected behavior and so no fix of this in recent changelog.