Google Play console error reported on OS version 10

Description
This error is reported from Google Play Console.

signal 11 (SIGSEGV), code 1 (SEGV_MAPERR) Java_com_zipow_videobox_confapp_AudioSessionMgr_notifyHeadsetStatusChangedImpl

Which version?
v5.0.24437.0708

Smartphone (please complete the following information):

  • Device: Galaxy Note9 (crownlte)
  • OS: Android 10
  • Architecture: arm64

Additional context

backtrace:
  #00  pc 000000000003cc50  /data/app/com.kings.retailapp-oy6ZsFFcUua8HRNK09ELPQ==/split_config.arm64_v8a.apk!libzVideoUI.so (offset 0x25e8000) (Java_com_zipow_videobox_confapp_AudioSessionMgr_notifyHeadsetStatusChangedImpl+64)
  #01  pc 00000000002e562c  /data/app/com.kings.retailapp-oy6ZsFFcUua8HRNK09ELPQ==/oat/arm64/base.odex (art_jni_trampoline+140)
  #02  pc 0000000000137334  /apex/com.android.runtime/lib64/libart.so (art_quick_invoke_stub+548)
  #03  pc 00000000001460ac  /apex/com.android.runtime/lib64/libart.so (art::ArtMethod::Invoke(art::Thread*, unsigned int*, unsigned int, art::JValue*, char const*)+244)
  #04  pc 00000000002e3d38  /apex/com.android.runtime/lib64/libart.so (art::interpreter::ArtInterpreterToCompiledCodeBridge(art::Thread*, art::ArtMethod*, art::ShadowFrame*, unsigned short, art::JValue*)+384)
  #05  pc 00000000002dedc4  /apex/com.android.runtime/lib64/libart.so (bool art::interpreter::DoCall<false, false>(art::ArtMethod*, art::Thread*, art::ShadowFrame&, art::Instruction const*, unsigned short, art::JValue*)+900)
  #06  pc 00000000005a4d30  /apex/com.android.runtime/lib64/libart.so (MterpInvokeDirect+400)
  #07  pc 0000000000131914  /apex/com.android.runtime/lib64/libart.so (mterp_op_invoke_direct+20)
  #08  pc 000000000137e692  /data/app/com.kings.retailapp-oy6ZsFFcUua8HRNK09ELPQ==/oat/arm64/base.vdex (com.zipow.videobox.confapp.AudioSessionMgr.notifyVoiceSwitchedToHeadsetOrEarSpeaker+4)
  #09  pc 00000000005a5030  /apex/com.android.runtime/lib64/libart.so (MterpInvokeDirect+1168)
  #10  pc 0000000000131914  /apex/com.android.runtime/lib64/libart.so (mterp_op_invoke_direct+20)
  #11  pc 000000000137c336  /data/app/com.kings.retailapp-oy6ZsFFcUua8HRNK09ELPQ==/oat/arm64/base.vdex (com.zipow.videobox.confapp.AudioSessionMgr.access$300)
  #12  pc 00000000005a5838  /apex/com.android.runtime/lib64/libart.so (MterpInvokeStatic+1136)
  #13  pc 0000000000131994  /apex/com.android.runtime/lib64/libart.so (mterp_op_invoke_static+20)
  #14  pc 000000000137bf7e  /data/app/com.kings.retailapp-oy6ZsFFcUua8HRNK09ELPQ==/oat/arm64/base.vdex (com.zipow.videobox.confapp.AudioSessionMgr$1.run+164)
  #15  pc 00000000002b4668  /apex/com.android.runtime/lib64/libart.so (art::interpreter::Execute(art::Thread*, art::CodeItemDataAccessor const&, art::ShadowFrame&, art::JValue, bool, bool) (.llvm.16017486636107417700)+240)
  #16  pc 0000000000593e30  /apex/com.android.runtime/lib64/libart.so (artQuickToInterpreterBridge+1024)
  #17  pc 0000000000140468  /apex/com.android.runtime/lib64/libart.so (art_quick_to_interpreter_bridge+88)
  #18  pc 00000000007f0f9c  /system/framework/arm64/boot-framework.oat (android.os.Handler.dispatchMessage+76)
  #19  pc 00000000007f4678  /system/framework/arm64/boot-framework.oat (android.os.Looper.loop+1448)
  #20  pc 0000000000555bf4  /system/framework/arm64/boot-framework.oat (android.app.ActivityThread.main+788)
  #21  pc 00000000001375b8  /apex/com.android.runtime/lib64/libart.so (art_quick_invoke_static_stub+568)
  #22  pc 00000000001460cc  /apex/com.android.runtime/lib64/libart.so (art::ArtMethod::Invoke(art::Thread*, unsigned int*, unsigned int, art::JValue*, char const*)+276)
  #23  pc 00000000004b2c20  /apex/com.android.runtime/lib64/libart.so (art::(anonymous namespace)::InvokeWithArgArray(art::ScopedObjectAccessAlreadyRunnable const&, art::ArtMethod*, art::(anonymous namespace)::ArgArray*, art::JValue*, char const*)+104)
  #24  pc 00000000004b4668  /apex/com.android.runtime/lib64/libart.so (art::InvokeMethod(art::ScopedObjectAccessAlreadyRunnable const&, _jobject*, _jobject*, _jobject*, unsigned long)+1472)
  #25  pc 000000000043fdb0  /apex/com.android.runtime/lib64/libart.so (art::Method_invoke(_JNIEnv*, _jobject*, _jobject*, _jobjectArray*)+48)
  #26  pc 00000000000c8d34  /system/framework/arm64/boot.oat (art_jni_trampoline+180)
  #27  pc 0000000000aae0b8  /system/framework/arm64/boot-framework.oat (com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run+136)
  #28  pc 0000000000ab6844  /system/framework/arm64/boot-framework.oat (com.android.internal.os.ZygoteInit.main+3012)
  #29  pc 00000000001375b8  /apex/com.android.runtime/lib64/libart.so (art_quick_invoke_static_stub+568)
  #30  pc 00000000001460cc  /apex/com.android.runtime/lib64/libart.so (art::ArtMethod::Invoke(art::Thread*, unsigned int*, unsigned int, art::JValue*, char const*)+276)
  #31  pc 00000000004b2c20  /apex/com.android.runtime/lib64/libart.so (art::(anonymous namespace)::InvokeWithArgArray(art::ScopedObjectAccessAlreadyRunnable const&, art::ArtMethod*, art::(anonymous namespace)::ArgArray*, art::JValue*, char const*)+104)
  #32  pc 00000000004b2880  /apex/com.android.runtime/lib64/libart.so (art::InvokeWithVarArgs(art::ScopedObjectAccessAlreadyRunnable const&, _jobject*, _jmethodID*, std::__va_list)+408)
  #33  pc 00000000003bd1a8  /apex/com.android.runtime/lib64/libart.so (art::JNI::CallStaticVoidMethodV(_JNIEnv*, _jclass*, _jmethodID*, std::__va_list)+624)
  #34  pc 00000000000ee3cc  /system/lib64/libandroid_runtime.so (_JNIEnv::CallStaticVoidMethod(_jclass*, _jmethodID*, ...)+116)
  #35  pc 00000000000f14ec  /system/lib64/libandroid_runtime.so (android::AndroidRuntime::start(char const*, android::Vector<android::String8> const&, bool)+804)
  #36  pc 00000000000034f0  /system/bin/app_process64 (main+1184)
  #37  pc 000000000007e854  /apex/com.android.runtime/lib64/bionic/libc.so (__libc_init+108)

Please let me know when this error will be resolved.

Hi @sa159871, sorry to hear you’re running into this issue.

Thanks for providing the backtrace from the logs! We just need a couple more things from you in order to look into this. In the logs, there should be a section starting with Cause: . Could you provide that? Also, have you identified any steps to reproduce this?

Thanks!