Description when one person is sharing the screen and some other participant either joins the channel after that or refreshes their screen then the active-share-change event is coming even before the user-added event, and because of that, the canvas element for the screen-share is not in the DOM at…

Hey @vk-jangid Sorry for replying to you late. In what scenario did the echo occur? Did you use the external speaker? If the SharedArrayBuffer is enabled, the maximum number of videos is 25, if not, only 3 videos can be rendered on the same canvas and the enforceMultipleVideos option in the init …

Hey @vk-jangid There are many reasons for sharing freezes, which may be network unstable or machine performance lack. Could you give us the sessionId that occurs the issue? It’s very helpful for us to troubleshoot the issue. Can get it via the restful API. Zoom Video SDK API Thanks Vic

Hey @vic.yang We are not able to reproduce this issue on our end but this issue is happening repeatedly at our user’s end. I will check with some of our users to understand what kind of devices they are using in the session. About multiple video rendering, After sending a message here, I checked t…

I checked this on my end as well, and the network and machine performance were all fine. bVW+qo/+R3SFkCNiLimqLg== this is the session-id. At the end of the session, one participant was sharing the screen but it got freeze every time she tried to share the screen. She even tried re-joining the sess…

Hey @vk-jangid Yes. 3 users + 1 self(use video element). Other browsers that don’t support SharedArrayBuffer can only render one video per canvas. Thanks Vic

Found one more issue when a user goes offline and comes back online after some time. In this case, sometimes the camera stream starts rendering again of other participants but the audio of them doesn’t start automatically. This happens before the connection state goes to the ‘Fail’ state. Also, w…

Hey @vk-jangid Also, We are rendering the screen share stream for the user who is sharing the screen, and for them also this screen freeze issue happens. So you are rendering the self screen share via stream.startShareView instead of using the canvas or vldeo element which is the first parameter…

No No, we are not calling startShareView for the self-screen stream. we are using the first parameter of the startShareScreen only.

Hey @vk-jangid Did you mean the audio doesn’t start automatically after the session failover? For the case of ‘Fail’ event, you need to call the client.join manually to rejoin the session. Thanks Vic

No, in the time period where the state is in Connected state only but the internet connection is not there. It takes some time for the state to update from Connected to Reconnecting and in that time period if the user connects back to the internet then most likely the cam stream works fine but the …

Handling the active-share-change event when one joins the channel after someone shared the screen

Video SDK Web

vic.yang (Vic) November 21, 2022, 1:40am 199

Hey @vk-jangid

We have released Video SDK Web 1.5.5. Could you try it?

Thanks
Vic

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Handling the active-share-change event when one joins the channel after someone shared the screen

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