How to add registrants when "registration required" is not ticked from 3rd party app / Studio Suite

API and Webhooks
1

Description
Our users do not want to “require registration” for meetings and webinars because they’d have to manually register hundreds of students (the students that aren’t booked via Studio Suite), however based on our thorough testing, this option appears to be required in order to successfully pass the registrants details (first name, last name, email) from Studio Suite to Zoom.

Is there a way to pass the registrant from a 3rd party /marketplace app like Studio Suite successfully over to Zoom, when the “registration required” option is not ticked within the meeting or webinar settings? If not, can Zoom tweak this?

Unfortunately, we’re losing users because of this requirement. Also, the meeting URL is not successfully populating via the API and later, into emails sent from Studio Suite, unless the “registration required” option within the meeting or webinar in Zoom is ticked.

I’d hope to solve both issues at once here, as I assume they’re related. Thanks!

Error
No specific error. When the “registration required” option is not ticked within the meeting or webinar settings, the registrant does not pass successfully from Studio Suite to Zoom. The meeting url/link does not populate at all within emails sent from Studio Suite either, unless the “registration required” option in the meeting or webinar settings in Zoom is ticked.

Which App Type (OAuth / Chatbot / JWT / Webhook)?
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Which Endpoint/s?
Knowing the API endpoint/s can help us to identify your issue faster. Please link the ones you need help/have a question with.

How To Reproduce (If applicable)
Steps to reproduce the behavior:
You can email support@getstudiosuite.com to request login details for a demo account to replicate the issue. You can also learn more about our marketplace integration: Studio Suite, by searching for it on the app marketplace. Thanks!

Screenshots (If applicable)
If applicable, add screenshots to help explain your problem.

Additional context
Add any other context about the problem here.

2

Additionally, here is a video from our Support team to explain the issue in more detail. Thanks!

3

Hey @austinroberson,

Registration only works if you have registration required enabled for the meeting.

If registration is not required, you will not be able to register a user via their email and name.

This is the expected flow.

That being said, what is your use case for needing to register users without having registration required? Maybe there is another solution here. :slight_smile:

Thanks,
Tommy

4

Hey Tommy,

Thanks for your response!

In a nutshell, we need the registration required box ticked in the Meeting/Webinar in order for our integration to work. However, it would be nice if there was a link generated that we could send to certain people directly which would allow them to bypass the registration form and go straight into the meeting.

Basically, there are people who sign up for the Zoom event somewhere else other than via Zoom, and we don’t want them to have to sign up again when entering the meeting/webinar.

Thanks!

5

Hey @austinroberson,

You can use the Add Meeting Registrant API to automatically register people, which will send them a direct join_url:

Or you can bulk register people using Webinar:

Thanks,
Tommy