Ios random crash

Meeting SDK iOS
1

Description

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x000000006f433933
Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [0]
Triggered by Thread: 0

Which version?
v4.1.34076.1024

the detail crash
Incident Identifier: BC158C09-BC20-42D8-948B-039CC2EB6B30
CrashReporter Key: 7189a3cc31755efd9dfa3d2f04219ae5e8057c08
Hardware Model: iPad6,7
Process: TalentIPad [897]
Path: /private/var/containers/Bundle/Application/4B87F58E-C24F-4D12-991F-473060A72221/TalentIPad.app/TalentIPad
Identifier: com.nipaiyi.social
Version: 1 (1.0.0)
Code Type: ARM-64 (Native)
Role: Foreground
Parent Process: launchd [1]
Coalition: com.nipaiyi.social [796]

Date/Time: 2019-06-19 20:14:50.4082 +0800
Launch Time: 2019-06-19 20:14:34.1661 +0800
OS Version: iPhone OS 11.3.1 (15E302)
Baseband Version: n/a
Report Version: 104

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x000000006f433933
Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [0]
Triggered by Thread: 0

Filtered syslog:
None found

Thread 0 name: Dispatch queue: com.apple.main-thread
Thread 0 Crashed:
0 MobileRTC 0x0000000108665b80 0x1078b8000 + 14343040
1 MobileRTC 0x0000000107d9fb9c 0x1078b8000 + 5143452
2 MobileRTC 0x0000000107d9cec0 0x1078b8000 + 5131968
3 MobileRTC 0x0000000107d6f830 0x1078b8000 + 4945968
4 MobileRTC 0x0000000107d9d150 0x1078b8000 + 5132624
5 CoreFoundation 0x0000000181d3faa8 CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION + 28
6 CoreFoundation 0x0000000181d3f76c __CFRunLoopDoTimer + 864
7 CoreFoundation 0x0000000181d3f010 __CFRunLoopDoTimers + 248
8 CoreFoundation 0x0000000181d3cb60 __CFRunLoopRun + 2168
9 CoreFoundation 0x0000000181c5cda8 CFRunLoopRunSpecific + 552
10 GraphicsServices 0x0000000183c3f020 GSEventRunModal + 100
11 UIKit 0x000000018bc3d78c UIApplicationMain + 236
12 TalentIPad 0x0000000104fd4de0 0x104e38000 + 1691104
13 libdyld.dylib 0x00000001816edfc0 start + 4

2

Hi,

We have received your request and will be responding to you shortly.

Thanks

3

thanks Ojus
if you need more infomation, please let me know

4

Hi guan_bj,

Thanks for the post and the log. Pardon the inconvenience caused by this issue. Could you provide the full .crash file and the SDK log to us? Could you briefly describe at how you encounter with this issue?

Thanks!

5

the whole crash file:
http://crash-file-received-1

http://crash-file-received-2

6

Hi,
Thank you very much for the log. We have received the log and we will analyze it and get back to you.

For the protection of your privacy, I modified the link you sent to us so that no other use could get the log.

Thanks!

7

zoomerr
zoomerr.png2328×1064 323 KB

get crash once join meeting.

8

Hi,
Thanks for the info and pardon the inconvenience caused by this. The SDK version you are using is relatively old, could you have a try with our latest SDK and see if this error persist? https://github.com/zoom/zoom-sdk-ios/releases/tag/v4.3.1.47201.0322

Thanks!

9

Hi Carson
It seams these crash are still exists even integrated with latest sdk :4.3.47201.0322.
There are two crashes.

  1. ) get crash when call appDidBecomeActive
    [device]
    ipad mini3 12.3.1(16F203)
    ========my code========

2)second crash
[device]
19
[call stack]
28
image

image
image.png1494×602 53.2 KB

image
image.png1330×642 39.9 KB

10

Hi guan_bj,

Thank you very much for providing this info. Just would like to confirm:

  1. Previously you mentioned that the app crashes when joining a meeting, is this issue fixed?
  2. The appDidBecomeActive should be called when the application resumes from inactive (from the background), here is the definition of the appDidBecomeActive:
Restart any tasks that were paused (or not yet started) while the application was inactive. If the application was previously in the background, optionally refresh the user interface.
  1. We just released a newer version of SDK v4.4.55130.0712
    : https://github.com/zoom/zoom-sdk-ios/releases/tag/v4.4.55130.0712, please have a try to see if the error persist.

In the meantime, we will look into your issue and get back to your asap.

Thanks!

11

H,

Thanks again for providing the details. Just confirmed that the crash issue you have mentioned has been fixed in the latest version v4.4.55130.0712
: https://github.com/zoom/zoom-sdk-ios/releases/tag/v4.4.55130.0712; Using this version should avoid this issue.

Hope this helps. Thanks!