Issue with stopping video render

Video SDK
1

Video SDK Type and Version
Zoom Video SDK Web. 2.2.0 onward

Description & Error
I am using a canvas to render out all of the users videos using renderVideo and stopRenderVideo methods. Sometimes when a user stops their camera, a black rectangle is left where their video used to be. This has not been happening on 2.1.10 which seems to be the last stable version for me. Also, what I have noticed is that the failure rate of renderVideo being a lot higher. Sometimes when changing the dimensions there will be white overlay to where the video is supposed to be and every time the adjustRenderedVideoPosition method will fail saying the video isn’t rendered yet. For the code I am mostly using the code provided on your GitHub repository for videosdk-web-sample with slight changes.

How To Reproduce
Two users are in meeting, one camera off, one camera on. When the user leaves with his camera on, a black rectangle is left where his video used to be. This happens until a canvas refresh happens or dimensions change. This was not happening on 2.1.10 version.

1 Like
2

Hey @Ekko

Thanks for your feedback.

Could you share some problematic session IDs with us for troubleshooting purposes?

Thanks
Vic

3

Hey, after version 2.1.10 I’ve been running into issues. When a user with their camera on leaves, a black box stays on the canvas. Sometimes there’s even a white overlay, and adjustRenderedVideoPosition() fails. Everything worked fine on 2.1.10. Any fix for this?

4

Hi @Vic,

Here is one id of where I experienced the issue: frlWgW4oS760Om+uMj+RhQ==

5

Hi @Ekko

frlWgW4oS760Om+uMj+RhQ==

We can reproduce it in our environment, and we will fix it in the next release.

Thanks
Vic

6

Thank you for your support!