Join scheduled meeting causing an error

#1

Hello,

We have some Mac Minis running the latest Mojave and Zoom Rooms clients in our meeting room A/V setup. We use Atlona Velocity as the control system for the rooms over SSH. In one of our rooms we are encountering a problem only when trying to join a scheduled meeting, Meet Now and Join a meeting work fine.

I’ve done some digging into the API logs on the Mac Mini and see the following series of messages every time we try to join scheduled meetings:

2646:9219:05-03/17:27:31.573:DEBUG:ZAPPILogUtil.mm(70)] NEW=_zStatus Call Status

zCommand Call Info
_
[2646:9219:05-03/17:27:31.573:DEBUG:ZAPPILogUtil.mm(54)] isleaf: CMD = _zStatus Call Status, fInd = ZAPPI_REQUEST_CALL_STATUS L=Call k=Status, v=???
[2646:9219:05-03/17:27:31.573:DEBUG:ZAPPILogUtil.mm(61)] st_callStatus_get
[2646:9219:05-03/17:27:31.574:DEBUG:ZAPPILogUtil.mm(54)] isleaf: CMD = _zCommand Call Info, fInd = ZAPPI_REQUEST_CALL_INFO F=Call L=Info
[2646:9219:05-03/17:27:31.574:DEBUG:ZAPPILogUtil.mm(54)] Model::cm_callInfo
[2646:9219:05-03/17:27:31.574:DEBUG:ZAPPILogUtil.mm(86)] Handled 2 lines, 0 \n only
[2646:9731:05-03/17:27:31.598:DEBUG:ZMLogUtil.mm(36)] ZMSshServerSession::outMessageReceived: *s Call Status: NOT_IN_MEETING

[2646:9731:05-03/17:27:31.598:DEBUG:ZMLogUtil.mm(36)] ZMSshServerSession::outMessageReceived: *r CallInfoResult(status=Error):

[2646:9731:05-03/17:27:39.035:DEBUG:ZMLogUtil.mm(36)] ZMSshServerSession::inMessageReceived: 'zStatus Call Status
zCommand Call Info

[2646:9219:05-03/17:27:39.062:DEBUG:ZAPPILogUtil.mm(70)] NEW=_zStatus Call Status
zCommand Call Info
_
[2646:9219:05-03/17:27:39.063:DEBUG:ZAPPILogUtil.mm(54)] isleaf: CMD = _zStatus Call Status, fInd = ZAPPI_REQUEST_CALL_STATUS L=Call k=Status, v=???
[2646:9219:05-03/17:27:39.063:DEBUG:ZAPPILogUtil.mm(61)] st_callStatus_get
[2646:9219:05-03/17:27:39.063:DEBUG:ZAPPILogUtil.mm(54)] isleaf: CMD = _zCommand Call Info, fInd = ZAPPI_REQUEST_CALL_INFO F=Call L=Info
[2646:9219:05-03/17:27:39.063:DEBUG:ZAPPILogUtil.mm(54)] Model::cm_callInfo
[2646:9219:05-03/17:27:39.063:DEBUG:ZAPPILogUtil.mm(86)] Handled 2 lines, 0 \n only
[2646:9731:05-03/17:27:39.073:DEBUG:ZMLogUtil.mm(36)] ZMSshServerSession::outMessageReceived: *s Call Status: NOT_IN_MEETING

I was wondering if you had any guidance on further troubleshooting or have seen a similar problem before?

Thanks,

#2

Hi @Patrick-FN,

Thank you for reaching out to our Zoom Developer Support Forum.

We have received your request and will get back to you shortly.

Thanks!