List Meeting Participants api doesn't return audio_quality and video_quality metrics

API and Webhooks
#1

Description
I am using List Meeting Participants api to get participants’ audio and video quality metrics.
API: https://marketplace.zoom.us/docs/api-reference/zoom-api/dashboards/dashboardmeetingparticipants
As per the api doc, I should get audio_quality and video_quality in the response but actually, it is missing in the api response.

Error
audio_quality and video_quality fields are missing in the api response.

Which App Type (OAuth / Chatbot / JWT / Webhook)?
JWT

Which Endpoint/s?

Screenshots (If applicable)
API Resonse screenshot

image
image1716×1282 217 KB

#2

+1 I am having the same issue here. It’s also not shown on Zoom’s example response.

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image716×664 66.5 KB

#3

Hi @alexmayo @jitendra.dangi

Thank you for raising this with us. We’re currently looking into this (ZOOM-243926).

Thanks,
Will

#4

@jitendra.dangi @alexmayo

Can you provide the Meeting UUID for requests where you’re not seeing these fields? This will help us to further investigate.

Thanks!
Will

#5

find below required details:

“uuid”: “JJiiVCQASq+h+Z5PiNESDQ==”,
“meeting_id”: 97610008764,

#6

Thanks @jitendra.dangi,

We are further investigating and will update you here.

-Will

#7

Hi @jitendra.dangi,

Are you still experiencing this issue? If so, can you please reference the DM I just sent you requesting some additional details?

Thanks!
Will

#8

Hi @will.zoom,
I’ve shared the details required for further investigation.

Thanks!

#9

Hey @jitendra.dangi,

Just following up on my DM to let you know we’re looking into this.

Thanks,
Will

#10

Hi @will.zoom
any update on this?

Thanks,
Jitendra

#11

Hi @jitendra.dangi,

We are still looking into this—I will follow up as soon a I have an update.

Thanks,
Will

#12

Hi @jitendra.dangi,

I believe this should be resolved now—can you confirm?

Thanks,
Will

#13

Hi @will.zoom,
The issue still persists. I’m not receiving audio_quality and video_quality fields in the response.

#14

Hi @jitendra.dangi,

I’ve just private messaged you.

Thanks,
Will