Hello,
I submitted my Zoom Marketplace app for review and received some comments from functional review step, which was addressed and app updated 4 business days ago.
My app status hasn’t changed since, is there still a 72hr response timeline or what should I expect? We have customers that are waiting to leverage the integration to get online so would appreciate the team taking a look.
Hello,
Thank you for reaching out we do our best to meet that 72hour SLA can you please provide the name of your app so I can check the current status and provide an update?
Hi Kwaku,
Thanks for taking a look at this! I ended up getting some comments on my app right after this post. However, since addressing and submitting updates same day, I haven’t heard back again and it’s been 7 days.
Name of the app is Analyst3.
Hello,
Please remember our SLA is 72hours, not including weekends, US Holidays, and Company closings. Thursday and Friday were days off; we’re getting back today. Your app is in the Queue awaiting security review as of today. That process can take up to 2 weeks. If there are any issues, they will reach out to you via the submission directly.
Regards, Kwaku
Thanks for your response Kwaku.
To ensure I understand. This means that starting today, the process can still take up to 2 weeks and that I shouldn’t be expecting approval anytime soon?
We have customers that are waiting to leverage the integration to get online so really need to understand the expectations.
Thank you!
Hello,
Thank you for your response it can take a shorter time, usually takes way less.
Regards, Kwaku