No Permission Error when trying to join a Meeting from Web Client

When I try to join a meeting using WebSDK I am getting the following error when invoking .join() method.
I am also trying to generate the signature from my server.
The following errorCode 3713 seems new to me.
If anybody could help me with this issue I would very much appreciate it!

{method: “join”, status: false, result: “No permission”, errorMessage: “No permission.”, errorCode: 3713}

Which version?

Annotation 2020-09-09 140227

i was facing similar issue (errorCode: 3713). simple fix is check your ‘generateSignature()’ function , i think you are missing ‘meeting id’ or ‘role’ variable value while generating signature. if not missing check if values are correct or not.


I found the issue. I wasn’t generating the signature properly from the backend. Now i have fixed the issue

Happy to hear you resolved your issue @thivagartm! :slight_smile:

Thanks for the suggestion @saurabhw!


can you share how you resolved the issue? code snippet would be helpful.

@umesh, if you have any trouble generating a signature or are running into a similar issue, just let us know and we’ll be happy to take a look :slight_smile:


I will be more than happy if you could look into this issue.
We were able to generate signature (Backend/Java). It works but sometimes, this zoom sdk throws “No Permission” error. What might be the reason?

Hi @umesh,

Can you share your signature and steps to reproduce/screenshot? This will help me to debug.


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