Production Event Subscriptions not being received

API and Webhooks
1

Description
Hi,

I have set up event subscriptions for meeting update and delete events in our App (which previously did not have this feature enabled), all is working well on the development endpoint I have supplied, but notifications are not being received on the production endpoint supplied.

Do we need to put in a “Request to upgrade” the app before the production notifications become available?

Error
No notifications being received on production subscription endpoints

Which App Type (OAuth / Chatbot / JWT / Webhook)?
Webhook

Which Endpoint/s?
meeting.updated
meeting.deleted

2

Hi @hmh_developer,

Is your app a published app? If so, then yes—you will need to request to upgrade in order for those updates to be reflected on production.

Let me know if this helps!

Best,
Will

3

Hi Will,

Thanks for the info, yes we are a published app (HMH Virtual Classroom).
Does this entail a full review again or is it a slim-lined process for upgrades?
I assume the app is still available for customers during the upgrade request lifecycle?

Many thanks,
Kevin

4

Hey @hmh_developer,

Good questions! Small updates like this do not require a full review—this should be fairly quick. And the app will remain accessible to customers during this process.

Best,
Will

5

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