Description
We’re using the Zoom SDK on react native frame work, and experiencing an issue where the native iOS Phone app UI is left open after a Zoom video call ends.
Issue:
After ending a video call triggered via Zoom SDK, the iOS Phone app shows a screen as if a call is ongoing to testemail@zoom.us. There is no actual call or audio—just the UI leftover.
Errors
No error shown
Which React Native Video SDK version?
2.2.0 but also tried on the newest
Video SDK Code Snippets
added as comment because of char limit
To Reproduce(If applicable)
- Start a Zoom video call via the SDK.
- End the call.
- Observe that the iOS Phone app is open in the background showing a call in progress to the Zoom identity (e.g. testemail@zoom.us).
Screenshots
will try to add in comment it does not give me now
Troubleshooting Routes
Tried the solution in this thread number 108971/2 - did not help
Tried to comment out voip permission in info.plist - it worked but it cancels the PIP when taking the app to background and we have another Voip function in the app which this is can not be the solution
Nothing else we tried by our self helped
also there is this thread number which go closed with no solution:
112526
and this:
124422
Smartphone (please complete the following information):
- Device: Iphone 15Pro, IPhone 16, Iphon 14 (probebly every iphone)
- OS:iOS 17, 18, 26beta
Additional context
We only want to make sure we closing this once we end session because this is very buggy behavior
Thanks