Request to enable RTMS / Developer Pack

Realtime Media Streams
1

Hi Zoom team,

I need RTMS enabled/activated on my Zoom account. I submitted the “Contact Sales” form on https://zoom.us/pricing/developer to enable RTMS / Developer Pack, but haven’t received any response yet.

Account owner email: support@revvtik.com
App name: RevvTik
Client IDs:

  • Development: K8AFGztWTOahv8tw0hHxHA
  • Production: WH9vhnd_QrS8uVJ9dKEYSA

Error when starting RTMS:
[zoom-rtms] start RTMS failed 403 {“code”:13262,“message”:“The app ‘K8AFGztWTOahv8tw0hHxHA’ is not authorized to access meeting content. Please add it in the Allow apps to access meeting content setting in the Settings page of the Zoom web portal.”}

“Allow apps to access meeting content” is already turned ON in my Account Settings, so this looks like RTMS just isn’t activated on the account backend yet.

Could you please activate RTMS for this account/Client IDs, or let me know who is handling the sales form so I can follow up?

Thank you.

2

@RevvTik there is no more trial to enable RTMS. You will need to sign up for developer pack via the portal via self service.

4

I don’t see a self-service buy option for Developer Pack - only ‘Contact sales’ and a static rate card. Can you clarify how to self-serve, or push this account through directly?

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5

@RevvTik in this case you might need to contact sales to get this activated on your account.

6

@chunsiong.zoom

We followed up with Zoom Sales on a call. They advised us to open a support ticket from the website, but on our account we don’t see any option to submit a new ticket.

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On support.zoom.com (signed in as support@revvtik.com), we only see Chat, Call, and View support cases - there is no Submit ticket / Create case option. Our account is currently on the Basic (Free) plan.

Could you please clarify:

  1. How should we proceed to get Developer Pack / RTMS enabled for our Marketplace app RevvTik RTMS (Client ID: K8AFGztWTOahv8tw0hHxHA)?

    • We’re getting HTTP 400, error code 2310 (“Failed to perform RTMS app operation”) on
      PATCH /v2/live_meetings/{meetingId}/rtms_app/status
    • Meeting settings are configured (Share realtime meeting content with apps = ON, app auto-start = ON).

  2. Is a paid Zoom plan required (e.g. Workspace Pro or higher) to either:

    • enable RTMS / Developer Pack, or
    • create a support ticket for this request?

  3. If a ticket isn’t available on Basic, can you escalate internally or share the correct path (sales contact, billing activation, or manual enablement) for our account?

Happy to provide meeting ID, timestamps, or full API error responses if helpful.

Update: We also checked zoom.us/pricing/developer on a paid Zoom account (currency: INR). Zoom Build Platform shows “Buy now”, but Zoom Developer Pack (RTMS/QSS) still shows only “Contact sales” - no self-serve purchase option.

So we’re blocked on both paths:

  1. Sales said “create a ticket” → no ticket option on Basic
  2. Developer Pack page → Contact sales only, even on paid account

Can you confirm the exact steps to get Developer Pack / RTMS enabled for Marketplace app RevvTik RTMS (Client ID: K8AFGztWTOahv8tw0hHxHA)?
Is Workspace Pro required for RTMS enablement or for support tickets, or is sales activation of Developer Pack on the app-owner account sufficient?