Some PCs couldn't login. Error Code: 10407

Meeting SDK
1

Description
We are trying to login with IAuthService.Login method.
But, some PCs couldn’t login.
We don’t understand why it is happen.
When login failed, GetErrorCode returns 10407.
What mean 10407?

void onLoginRet(ZOOM_SDK_NAMESPACE::LOGINSTATUS ret, ZOOM_SDK_NAMESPACE::IAccountInfo* pAccountInfo)
{
if (ret == ZOOM_SDK_NAMESPACE::LOGINSTATUS::LOGIN_FAILED) {
const ZOOM_SDK_NAMESPACE::IZoomLastError* err = ZOOM_SDK_NAMESPACE::GetZoomLastError();
unsigned long long errorCode = err->GetErrorCode();
}
}

Which Client Desktop SDK version?
v5.2.41727.0928
v4.6.21666.0428

2

Hey @hatisof,

Thanks for using the dev forum!

What is reported from the GetErrorDescription method?

Thanks!
Michael

3

@Michael_Condon
Thank you for the reply.

We are trying to record the method’s returns in the log.
I will contact you when I get the log.
I think It will take a little longer. Please wait.

Thanks!

4

Hey @hatisof,

Sounds good! Let me know how I can help.

Thanks!
Michael

5

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