Still getting ECONNRESET when downloading meetings

API and Webhooks
1

Hi,
We are still getting ECONNRESET even after the following suggestion:

Instead of using headers, can you try adding to query param in the url:
download_url?access_token=JWT_TOKEN_HERE or DOWNLOAD_TOKWN_HERE

Thanks,
Tommy

2020-04-29 00:41:55 -07:00: download token = <download token from recording notification
for email=
2020-04-29 00:41:55 -07:00: { Error: read ECONNRESET
2020-04-29 00:41:55 -07:00: at exports._errnoException (util.js:1020:11)
2020-04-29 00:41:55 -07:00: at TLSWrap.onread (net.js:568:26) code: ‘ECONNRESET’, errno: ‘ECONNRESET’, syscall: ‘read’ }

I can message more details like download token and email address of the customer, etc. Please let me know.

Thanks.
Regards,
Selva

2

We are getting lots of ECONNRESET errors. Any update on it?

3

Hi
Any update on this? I can provide more info inf needed. Please let me know. Please give us some time frame so that we can communicate with our customers.
Thanks
Selva

4

Hey @selva.iyyamperumal,

Make sure customer allows cloud recordings to be downloaded.

Screen Shot 2020-05-07 at 11.42.29 AM
Screen Shot 2020-05-07 at 11.42.29 AM1263×451 35.5 KB

Please private message me the meetingIDs and recording download links.

Thanks,
Tommy

5

Ok Tom. Will check.
I have also messaged some of the customers details.

Thanks.
Selva

6

Is there any way to find out whether the customer allowed cloud downloading or not?

7

Could you pls give me a update on this?

We are also getting socket hangup errors now
2020-05-11 15:47:59 -07:00: Download Error email=
2020-05-11 15:47:59 -07:00: { Error: socket hang up
2020-05-11 15:47:59 -07:00: at TLSSocket.onHangUp (_tls_wrap.js:1124:19)
2020-05-11 15:47:59 -07:00: at TLSSocket.g (events.js:292:16)
2020-05-11 15:47:59 -07:00: at emitNone (events.js:91:20)
2020-05-11 15:47:59 -07:00: at TLSSocket.emit (events.js:185:7)
2020-05-11 15:47:59 -07:00: at endReadableNT (_stream_readable.js:974:12)
2020-05-11 15:47:59 -07:00: at args.(anonymous function) (/home/ec2-user/.nvm/versions/node/v6.11.5/lib/node_modules/pm2/node_modules/event-loop-inspector/index.js:138:29)
2020-05-11 15:47:59 -07:00: at _combinedTickCallback (internal/process/next_tick.js:80:11)
2020-05-11 15:47:59 -07:00: at process._tickDomainCallback (internal/process/next_tick.js:128:9) code: ‘ECONNRESET’ }
2020-05-11 15:47:59 -07:00: { Error: socket hang up
2020-05-11 15:47:59 -07:00: at TLSSocket.onHangUp (_tls_wrap.js:1124:19)
2020-05-11 15:47:59 -07:00: at TLSSocket.g (events.js:292:16)
2020-05-11 15:47:59 -07:00: at emitNone (events.js:91:20)
2020-05-11 15:47:59 -07:00: at TLSSocket.emit (events.js:185:7)
2020-05-11 15:47:59 -07:00: at endReadableNT (_stream_readable.js:974:12)
2020-05-11 15:47:59 -07:00: at args.(anonymous function) (/home/ec2-user/.nvm/versions/node/v6.11.5/lib/node_modules/pm2/node_modules/event-loop-inspector/index.js:138:29)
2020-05-11 15:47:59 -07:00: at _combinedTickCallback (internal/process/next_tick.js:80:11)
2020-05-11 15:47:59 -07:00: at process._tickDomainCallback (internal/process/next_tick.js:128:9) code: ‘ECONNRESET’ }

8

Hey @selva.iyyamperumal,

We are releasing a way for OAuth Apps to download cloud recordings this weekend.

Once it is released, please try it and let me know if you are still seeing this issue.

Thanks,
Tommy