Uninstallation email incorrectly tells me to delete data when consent was given

API and Webhooks
1

Description/Error
I installed my app, then uninstalled it and checked the box to allow the developer to retain data. I get an email:

Hi ... Application,

The following Zoom user has uninstalled your Zoom Marketplace App:
[Redacted]

You have ten (10) days to remove all meta-data and Zoom content associated with this user, if any, stored in your databases.

I explicitly checked the box and said that data retention was ok. Why is this email going out saying that I must delete?

Which Endpoint/s or App Types
OAuth App

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Create OAuth App Type…
  2. Install…
  3. Uninstall and check box to allow data retention
  4. Get email saying you must delete data
2

Hey @zoom-test,

Do you have your Deauth endpoint url setup in your app settings that executes the deauth flow?

35%20PM
Screen Shot 2019-10-14 at 2.41.35 PM.png1392×1169 186 KB

Thanks,
Tommy

3

Tommy,

Yes I do. And I verified that I received the webhook from Zoom. Either way though the email is not lining up with what I selected in the uninstall window. I checked the box to allow data retention but the email said I had 10 days to delete. Shouldn’t those line up with each other?

4

Hey @zoom-test,

This does seem like a bug, although I can’t reproduce the email. Can you provide instructions on how to receive the data retention email?

Thanks,
Tommy

5

Build an OAuth app
Publish it to the marketplace
Install the app to a zoom account
Uninstall the app from your installed apps screen in the marketplace and check the box to retain data
Builder of the App receives the Uninstallation email

6

Thanks for the details @zoom-test!

I have sent this to our engineering team to take a look. JIRA: ZOOM-114585

I will post back here with updates! :slight_smile:

Thanks,
Tommy

7

Hey @zoom-test,

The fix will be released in our November release (end of month).

Thanks,
Tommy