Update: Recording download url 403 error

[bdelaune (Bradley)]

We are experiencing the same issues. Random recordings are returning a 403 when attempting to download via “download_url”

[tommy (Tommy Gaessler)]

Hey @bdelaune, @te_zoom.admin, @shaharsol,

We are looking into the issue. (ZOOM-146185)

As a work around, please see my post here:

Problem / AccessDenied on Downloading files from a WebHook event

Hey @tomkl, @Nicolai, We are aware of the issue and looking into if anything on the Zoom side affected this change. (ZOOM-146185) For now, the work around is to add your JWT Token to a query param to the download_url and not use the authorization bearer header: $access_token=JWT_TOKEN_HERE Thanks, Tommy

Thanks,
Tommy

[shaharsol (Sanghaline)]

Thanks @tommy I confirm the workaround solves this issue for me.

[bdelaune (Bradley)]

Thank you @tommy, That seemed to do the trick for now.

[tommy (Tommy Gaessler)]

Hey @bdelaune, @shaharsol, we will keep you updated on the official fix.

Glad the work around is working.

-Tommy

[shaharsol (Sanghaline)]

@tommy whatever fix you’re planning to introduce, please just don’t break that workaround so we have time to migrate.

[tommy (Tommy Gaessler)]

Hey @shaharsol,

The workaround will not be affected in the fix.

Thanks,
Tommy