User did not received user-updated event

Description
This is a simple one, for following session ID I have received user-updated event in one user but the other user connected in same session haven’t received the event. Can you please let me know what happened here ?

Session ID : QcMfmskFQIytRjojhYQEEQ==

Which Web Video SDK version?
2.1.10

Device (please complete the following information):

  • OS: Windows
  • Browser: Chrome
  • Browser Version: 118

Additional context
On this side where user-updated was not received, the other person video wasn’t attached and it lead to poor user experience.

One more incident to this

Session ID - rM0Q4UInQMyAzhjY0/0Zkg==