I have an app that uses OAuth named Donut. https://marketplace.zoom.us/apps/7PBvwbgER6atU2rbdmznDQ The refresh token for one of my users regularly expires. This doesn’t happen to most of our users. I have no idea why this happens. The user confirmed that the reason described here isn’t relevant t…

Hey @mike8 , Thanks for reaching out about this. Refresh token errors in regards to expiration can occur for a few different reasons. If the user isn’t accessing your app from multiple devices like in that other thread, here are a few other things to check on your end: If a new access token is g…

Thanks! I looked into these possibilities, but I don’t think these any of these scenarios are the answer in this case. #1: the user’s token is valid for a while (<1 day to several days) before it fails, and they’re not attempting to reauth on the day it stops working. #2: I don’t think it’s this b…

Hey @mike8 , Can you share a recent refresh token that you’ve encountered this issue on for the user? You can send this to our team at developersupport@zoom.us and this will help us to take a closer look. Thanks! Will

I have the same issue it seems! Frequently receiving invalid_request / token revocation from Zoom - #5 by will.zoom Again - this is not happening with all of our users, but with some it’s happening every day. I have a feeling it’s because they’re using our apps on multiple machines? Maybe Zoom is i…

I think that is it!! Users that are using the same account on two macs. Zoom incorrectly expires the refresh token of the other mac. Damnit. I’ve pulled my hair out for 2 weeks over this. Zoom - FIX THIS - PLEASE. This is absolutely unacceptable, no matter the reason. Users these days have multipl…

Hi @fahad.beehive , I can see that we’ve connected over email and I will continue the conversation there. Thanks, Will

Any update on this? Our users are experiencing the same pain.

Hey @morgs.dovetail , Currently, if a user simultaneously accesses the app from a second device such as another computer, phone, etc., any other access_tokens will be invalidated. At the moment, this is expected behavior. However, in the future, we hope to support multiple active OAuth tokens per u…

User's refresh token keeps expiring

API and Webhooks

fahad.beehive (Fahad) March 24, 2021, 10:37am 10

Also see this: Frequently receiving invalid_request / token revocation from Zoom - #15 by fahad.beehive

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User's refresh token keeps expiring

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