Video sdk for Android stopped working on production

Video SDK
1

As soon as i am trying to join the session, the session is being exited by the callbacks “onSessionLeave”
I am working on top of the sample app com.zoom.sdksample
It has been working on production like a charm from few months and suddenly seeing this issue.

Recently I made a staging app with a different package name and using the same tokens generated by the backend to join the sessions. Can this cause any problem?

Troubleshooting done

  1. Enabled the logs during the initialisation of the sdk but no logs are printing with the tag ZoomVideoSDK
  2. Tried downloading my older production builds and the problem is reproducible there as well.
  3. No change in the way i am generating tokens.

Please help. This is breaking my production app.

2

When I debugged further, i am getting the callback onSessionLeave from ZoomVideoSDKDelegate and my session is getting exited… this is an interface and i am not sure why it is being triggered… This is happening only on android version and my react version is working fine with the same tokens

3

Hi Balaji

We have started experiencing the same thing on our production Android app. Our iOS is working fine. According to the dashboard in Zoom the problem started on nov 3rd.

  • Did you manage to solve the issue?
  • Which version of the Zoom Video SDK are you using?

Kind regards
Lars

4

Hello Lars,

  1. Fortunately, i had a backup of the version of zoom video sdk sample app on which i started working on. I tested the session on that sample app with the same tokens from production. it was working.
  2. I was not sure what was different in my app. But somehow had to believe that it was my app’s issue. But it was scary that there were no zoom logs printed despite enabling the logs during the initialisation. Atleast some exceptions would have rang the bell.
  3. I had downloaded the latest version again and integrated my app code with it (which was my backlog from sometime)

Now with my package and signature, the app is working fine.

Still not sure why the production started breaking.

Expecting zoom guys to add more logging.

5

@lars

The version i have on production is 1.11.10
Now i shifted to 1.13.5

By the way, may i know where did you check on the dashboard that it stopped working from 3rd nov?

6

Thank for for the update!

We had the issue on 1.9.0 - we tried to update to 1.13.5 and now the issue is resolved. I assumed that Zoom somehow stopped supporting 1.9.0, but i cannot find any posts regarding this.

Regarding the date of the issue we just looked at the statistics on the Zoom Dev dashboard.

7

@lars Good to hear that it started working for you.

I was happy to see a response from you, since I usually dont see much responses here about Video SDK…

If you are aware, Can you please point me to a more active community with the users of Zoom Video SDK? Like a slack or something where we can expect faster responses?

8

Sounds like you might have been caught by the minmimum version enforcement. See https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130#Dev

9

@richard2 Thanks for responding… Reference to this link helps even to be precautionary in future. will make sure to bookmark it.
Please share if there is any support or slack community for faster responses… I was worried to see production version stopped working and was looking forward for immediate assistance.