Video streams stop rendering when a screen share was stopped

Video SDK
1

*Video SDK for Web 1.4

Description
Intermittently during our testing, when the screen-share stops the video streams of the participants are not being rendered correctly. The user can’t see the other participants and it all looks like a black window
Can I use a listener to catch this error and re-initialize the video feeds ?

image
image2790×1396 104 KB

How To Reproduce
1. Start a Zoom call with multiple participants
2. Start and end a screenshare
3. Observe UI error

2

Hey @tom.roper

Thanks for your feedback.

If there is, could you provide the detailed error on the console? It’s helpful for us to troubleshoot the issue.

Did you destroy the canvas for the video while rendering the sharing content? It may result in the issue that you experienced, as this article suggested, using the CSS property to hide the element instead of destroying it.

Thanks
Vic