Before Creating a New Topic:
If you’re experiencing unexpected Video SDK behavior please search the forum with relevant keywords (e.x. error message) and follow the guidance outlined in those posts. Please also leverage the following support links:
- Zoom Developer Changelog for Dev Product Changes: https://marketplace.zoom.us/docs/guides/stay-up-to-date/changelog/
- General Troubleshooting: Zoom Developer Docs
- To Submit a Ticket for Unexpected Video SDK Behavior: Official Zoom Support | Help Center
- For General & Integrations Related Guidance: https://community.zoom.com/
Format Your New Topic as Follows:
Video SDK Type and Version
Share the Video SDK type and version you’re working with to give relevant context.
current version
Description
Details on your question, workflow or the problem you’re trying to solve.
My team and I always look forward to updates in the Zoom Video SDK. However, we’ve found ourselves unable to subscribe to these updates on Slack.
Error?
The full error message or issue you are running into, where applicable.
There’s no error message, but the command we’re trying to use (/github subscribe zoom/videosdk-web releases) doesn’t seem to activate our subscription as expected.
Either the app isn't installed on your repository or the repository does not exist. Install it to proceed.
Note: You need to be an organization owner to install the app (or ask one to install it for you).
Troubleshooting Routes
The troubleshooting attempt types you’ve already exhausted, including testing with the appropriate sample app (found on Zoom · GitHub).
How To Reproduce
Steps to reproduce the behavior including:
*1 Use Slack as the client
*2 Run the command /github subscribe zoom/videosdk-web releases.
*3 There are no errors from Slack; the subscription just doesn’t occur.