ZCC - RestAPI set Automatic Call Recording

API and Webhooks
1

Hi,

I have reviewed the Contact Center RestAPI and cannot find any endpoints to change the Account preferences using the API.

Specifically, I need to set the Automatic Call Recording property in the Contact Center >> Preferences >> Voice and Video Engagements >> Automatic Call Recording using the API.

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Is this possible? And where is the documentation?

Thank you.

2

Hi @charlr
Thanks for reaching out to us!
I believe there is no way to set or change account preferences via API.
You will have to do this manually and these preferences will apply to the entire account.
Hope this helps,
Elisa