Hi. We have installed Ziva/ZVA on our support website, support-dot-etix-dot-com. We received the following feedback regarding accessibility from a governmental client (a state university). Our developers have reviewed the issues and believe these are items Zoom would have to address. Zoom Support sent me here. Can anyone advise, please? Thanks!
Finding 1: Keyboard focus does not remain within chat box
Description: When the chat box is expanded, keyboard focus is able to leave the chat box and the user must backtab to access the auto-suggested answers.
Recommendation: Ensure focus remains in the chat box elements when active
Success Criteria: WCAG 2.4.3 Focus Order
If a Web page can be navigated sequentially and the navigation sequences affect meaning or operation, focusable components receive focus in an order that preserves meaning and operability.
Finding 2: New text from chatbot does not automatically read to screen reader
Description: When new text appears from the chat bot, text is not communicated to the screen reader nor is there any indication of new text appearing.
Recommendation: Add aria-live = “polite.”
Success Criteria: WCAG 4.1.2 Name, Role, Value
For all user interface components (including but not limited to: form elements, links and components generated by scripts), the name and role can be programmatically determined; states, properties, and values that can be set by the user can be programmatically set; and notification of changes to these items is available to user agents, including assistive technologies.