Zoom App not appearing in "My apps" despite being "Added" and "Active for internal users"

App Marketplace
1

Hi,

I’m developing a Zoom App for my academic project and encountering an issue where my app doesn’t appear in the Zoom client’s “My apps” section despite the Marketplace showing it as “Added.”

Setup:

What I’ve done:

  1. Domain verification was manually approved by Zoom Support
  2. All required OWASP headers are present (verified - no yellow warning):
    • Strict-Transport-Security
    • X-Content-Type-Options
    • Content-Security-Policy
    • Referrer-Policy
  3. App shows as “Added” in Marketplace
  4. Removed and re-added the app multiple times
  5. Completely restarted Zoom client
  6. Authorized via OAuth URL

Problem:
When I start a Zoom meeting and click Apps → My apps, the section is empty. My app doesn’t appear there or in the “Add apps” search.

Question:
What else needs to be configured for a development app to appear in the Zoom client’s sidebar during meetings?

Thank you!

Screenshot 2025-12-16 at 23.20.12
Screenshot 2025-12-16 at 23.20.121920×1289 195 KB

Screenshot 2025-12-16 at 23.29.47
Screenshot 2025-12-16 at 23.29.472092×1214 153 KB

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2

Is your app configured as a Zoom App, meaning did you configure Surface features when creating your app? You can read more about this here: Surface

Regards, Kwaku

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3

Hi Kwaku,

>

> Yes, I configured my app as a Zoom App with Surface features:

>

> My Surface Configuration:

> - Works In: Meetings :white_check_mark:

> - Home URL: https://codeless-valentina-nonpossibly.ngrok-free.dev

> - Domain Allow List: codeless-valentina-nonpossibly.ngrok-free.dev

> - In-Client Features: Zoom Apps SDK :white_check_mark:

> - Accessible in: Desktop :white_check_mark:

>

> The Issue:

> When I try to verify the domain, Zoom attempts to verify ngrok-free.dev (the base domain) instead of my subdomain. Since ngrok-free.dev is owned by ngrok Inc., I cannot place the verification file there.

>

> I’m using a static ngrok subdomain for development. Is there a way to:

> 1. Verify just the subdomain ownership?

> 2. Skip domain verification for development/testing?

> 3. Get my app working without full domain verification?

>

> My app is currently in development mode and I just want to test it in my own Zoom meetings.

>

> Thank you!

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