Zoom Gov API help

Using the zoom gov market place to test API’s and the JWT token generated from within the market place app is not working. The user used to create the JWT app is the owner of the zoom gov account.

“code”: 124,
“message”: “Invalid access token.”

Which App Type (OAuth / Chatbot / JWT / Webhook)?

Which Endpoint/s?

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Visit any of the URL’s above
  2. Paste new JWT token and click send.

Screenshots (If applicable)

Hi @Frankie_Alvarado,

Thanks for reaching out about this. In addition to having Zoom for Gov, does your account have the Dashboard functionality enabled (can you access the dashboard from your Zoom account in the web portal)? And do you have a Zoom Rooms package?

Let me know—thanks,

Hi @will.zoom,

Yes and Yes.



Hi @will.zoom We’ve submitted the ticket # 8922271 on this issue. We have not received any response from the support.

Hi @Frankie_Alvarado,

Can you send us an email at developersupport@zoom.us with the following details?:

  • Account ID
  • User ID or Email of the JWT App Owner
  • A copy of the full API request and response

Someone from will be happy to take a closer look. Thanks!

Hi @ashchukin,

Thanks for confirming. I can see that this has been logged with our team and you should receive a reply shortly.


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