Format Your New Topic as Follows:
Meeting SDK Type and Version
Share the Meeting SDK type and version you’re working with to give relevant context.
Meeting SDK type: Client
SDK Version: 3.1.4
Description
We have integrated zoom meeting sdk in our angular application. Recently few of our learners are experiencing issues in the meeting. The meeting stuck in between and then the page becomes unresponsive in some time and the browser shows the unresponsive tab.
The learners are facing this issue repeatedly and it is hampering their experience in the meeting.
Learner 1:
RAM- 2GB
SSD -128GB
Processor - i5
Windows 10
Browser - chrome(130.0.6723.69/70)
Learner 2:
RAM: 4GB
Windows: 11 Pro
Processor: Intel celeron
Error?
Page becomes unresponsive
Troubleshooting Routes
We have tried a few troubleshooting steps with our learners:
- Used chrome browser in incognito mode to login and clear all cache and cookies
- Updated chrome to latest version
- Disabled/removed all extensions
- Used different chromium based browser like edge, brave, etc