API Endpoint(s) and/or Zoom API Event(s) /phone/users/batch Description In the description of the API endpoint it says that the “outbound_caller_id” is not required and if left blank it will hide the caller ID, however when I try to actually call the endpoint without an outbound_caller_id it says…

Hi @dev.emily.garner Thanks for reaching out to us! Can you please share the entire request body you are sending so I can try and reproduce this on my end

@dev.emily.garner I tried reproducing your scenario but I am unable to. I tried omitting the outbound caller id when batch creating a user and it completed successfully: REQUEST: POST https://api.zoom.us/v2/phone/users/batch {"users":[{"email":"<redacted for privacy>","calling_plans":["US/CA Unlim…

This is the full body (with certain data redacted): { “users”: [ { “email”: “email@outlook.com”, “first_name”: “Emily”, “last_name”: “LaFollette”, “calling_plans”: [ “US/CA Unlimited” ], “extension_number”: “1234”, “site_name”: “site name”, } ] }

I am still unable to reproduce, even when using the payload you just posted which leads me to think that something else must be at play (like an account setting, or something along those lines, for example). There’s a header called x-zm-trackingidin the response you get from the Zoom API. If you pos…

@elisa.zoom This is the tracking ID: WEB_dd33e4b3ac0dcdd0e30dec82f3fd64aa It is in our Dev account

hey @dev.emily.garner Sorry for the late reply here. I am actually facing the same issue. When I pass { "users" : [ { "email": "elisalev@test.com", "first_name": "Elisa", "last_name": "Lev", "calling_plans": [ "US/CA Unlimited" ], "extension_number": "10", "si…

Hi @elisa.zoom checking to see if there is any update on this

Hi @dev.emily.garner I do have an update. I was informed that although it is not necessary to specify the outbound_caller_id, there is a prerequisite and it is that you must have a company number or site level outboud phone number. [image] Can you please check this for me and try again

I’ll follow up with a DM for more information

Zoom Phone Batch Add Users API

API and Webhooks

dev.emily.garner (Emily) August 25, 2025, 2:36pm 10

@elisa.zoom Yes, we have an auto receptionist assigned to the main site in our dev environment

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Zoom Phone Batch Add Users API

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