Zoom Video SDK getting wrong aspect ratio / cropping horizontal video

Video SDK Web
1

Description

I am customizing the video which is built for iPad and also web using Vue and Capacitor.

Basically, the video from the iPad is always the main screen for all users joining from web, so I place the participant from the iPad as the main screen when you are in the video call from web browser, the rest would appear always as a participant meaning in video 240x240.

However, when I tested the video from the iPad I realized that I was losing part of the video, not sure how can I adjust or fix it or if I am missing an additional configuration for that

I am using canvas to render the video from iPad and its 100% width and in the iPad is rendering video to watch what it is projecting from the device.

The issue happens for front and back cameras

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11536×1346 52.6 KB

[1] Above Image from the iPad is currently watching

[2]
[2]1920×1779 42.4 KB

[2] Above Image from the user on the Web, as you can see the camera at the top right is lost, and the left side half of the lamp as well, it doesn’t happen with the top/bottom limits

Which Web Video SDK version?

1.11.6

Device (please complete the following information):

iPad Mini 5th generation

  • Device: Macbook Pro 16’’ Intel

  • OS: MacOs

  • Browser: Chrome

  • Browser Version: 130.0.6

2

Hey @pablother3

Thanks for your feedback.

This is indeed an aspect ratio issue. Our default capture is 9:16, but on the iPad, the default capture is 3:4, leading to cropped content on the left and right sides. This issue is more noticeable in portrait mode. We’ve found the issue and will address it in an upcoming version.

Thanks
Vic

1 Like
3

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