Agent API availability

API and Webhooks
1

Hello Team,
To provide a comprehensive overview of our requirements, we seek to ascertain the availability of an API that provides the aggregation/listing of all agents (or agents for a specific type) within a zoom workspace.
Upon reviewing the documentation for Zoom’s agent support, we have identified three distinct types of agents:

  1. Human Agents (Zoom Contact Center)
  2. AI Agents (Zoom Virtual Agent - ZVA)
  3. Custom Agents

While reviewing the documentation of the Zoom API, we have not identified any available APIs for retrieving or listing these agents. Could you please advise if APIs are currently available or if there are any plans to make them available in the future?

1 Like
2

Hi @connectivity
Thanks for reaching out to us!
I believe we do not have an endpoint to query the availability of all the different agents.