AI Companion/Zoom AI panel stuck in Web Meeting SDK (Client View v6.2.0)

SDK Version: Meeting SDK Web v6.2.0 (NPM)

Implementation: Client View

Environment: Google Chrome

When users attempt to interact with the Zoom AI Companion in a meeting embedded via the Web Meeting SDK (Client View), the AI Companion panel gets stuck on an endless black screen.

  • Are there required SDK feature flags, scopes, or initialisation parameters needed in the Web SDK to allow AI Companion requests to complete properly?

  • Has anyone encountered similar hanging API requests/loading states for AI Companion in Web Client View and resolved it via a specific configuration change?

Any guidance, code snippets, or configuration tips would be greatly appreciated!