API viewing encrypted chat messages

[sam.gardiner.ni (Sam)]

API Endpoint(s) blah://developers.zoom.us/docs/api/rest/reference/chat/methods/#operation/getChatMessages

Description
When retrieving chat messages the message objects for the message key has the value of ‘[This is an encrypted message]’. What is required to view encrypted messages through the API. If it’s not possible to view encrypted messages using this endpoint, could other solutions be listed. Thanks.

Error?
not an error. user chat messages are encrypted
“message”: “[This is an encrypted message]”,

How To Reproduce
using Server To Server Oauth try to retrieve chat messages

[viraj.kanwade (Viraj)]

@gianni.zoom Facing this issue. Saw some old posts from 2020 where it said its not possible, but the engineering team is working on potential solution. Just wanted to see if there is any progress?

Blocker for data backup.

[gianni.zoom (Gianni)]

Hi @viraj.kanwade no there has not been an update to allow this and it does not seem likely to come to fruition given encryption is set to maintain privacy for anyone who needs it.

[viraj.kanwade (Viraj)]

hmm. Its going to be an issue for sys admins if they want to take backups or migrate to different application.

Atleast for system level app type API requests should have a way to get the data.

Anyways, thanks for the update.

[gianni.zoom (Gianni)]

No worries! Thanks for your feedback!