App approval and url verification

API and Webhooks
22

Hello,

So just to confirm the code I sent to you is also a temporary code that is not working, but when the app is authorized internally you get the permanent code that works as expected?

23

Correct,

using inside organization account I am getting:

{
  "access_token": "{token}",
  "token_type": "bearer",
  "refresh_token": "{token}",
  "expires_in": 3599,
  "scope": "user:write:user:admin user:read:user:admin user:write:user:master meeting:read:list_meetings:admin meeting:write:meeting:admin meeting:read:meeting:admin meeting:read:participant:admin meeting:read:token:admin meeting:read:list_meetings:master meeting:write:meeting:master meeting:read:meeting:master meeting:read:token:master zoom_rooms:read:list_rooms:admin zoom_rooms:write:room:admin zoom_rooms:update:room_controls:admin zoom_rooms:update:room_control:admin zoom_rooms:read:room:admin zoom_rooms:update:room:admin zoom_rooms:read:location:admin zoom_rooms:read:account_profile:admin zoom_rooms:read:account_settings:admin zoom_rooms:read:location_settings:admin zoom_rooms:read:location_hierarchy:admin zoom_rooms:write:zoom_apps:admin zoom_rooms:read:alert:admin zoom_rooms:write:room:master",
  "api_url": "https://api.zoom.us"
}

Using outside organization:
{"reason":"Invalid authorization code","error":"invalid_grant"}

Same code, same Prod credentials, obviously different temporary codes and different zoom user account.

Sebastian

24

Let me send a DM so you can send me the actual URLs

25

Kwaku,

I just noticed I see you in our system. I see user starting with “EFvP6” and your name and i see access token that was converted from temporary code. What is a difference in your zoom account vs one of my other paid Pro account I am trying to use outside my organization (Sebastian.Bylinski@psynergy.health)?

26

Hey @Sebastian3
I am filling up for Kwaku who is currently out of office right now.
I will keep you updated as soon as I hear back from our Engineering team.(ZSEE-164868 internal ticket number for reference)

1 Like
27

Elisa,

Any progress? This is a very critical for a major healthcare customer and appreciate any urgency.

Thank you,
Sebastian

28

Hey @Sebastian3
I dont have any updates at the moment.
But I will re-engage with our Engineering team again

29

We need an answer today, this should not even be an issue. Please remediate immediately or schedule a call with our developers to fix this. Today.

30

We need an answer today, this should not even be an issue. Please remediate immediately or schedule a call with our developers to fix this. Today.

31

We need an answer today, this should not even be an issue. Please remediate immediately or schedule a call with our developers to fix this. Today.

32

Hey @Andor
We are actively looking into this issue, I will update you when we have more information

33

To update this thread, we were able to identify that what was causing the issue was that the app contained Master scopes.
If the account you are using to authorize the app does not have a Master Account License associated with it, then this is expected.

34

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